PearWoodPearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
PearWood (pearwood.com) has 157 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
Showing 54 reviews with 1 star · Clear filters
Chanattra L.
I never received the product
Response from PearWoodSep 29, 2026
Hi Chanattra, we're so sorry your product hasn't arrived yet—that is incredibly frustrating. We definitely want to figure out what happened and get this sorted out for you. Please reach out to our support team at [email protected] with your order details so we can make this right. 💛
RMB
Only gave my gray roots Demi-permanent coverage, not full coverage. So my gray roots are still visible. I made sure my roots were lathered thoroughly and left on for 20 minutes. Not impressed with this product. Going back to coloring my roots with my full-coverage haircolor.
Response from PearWoodSep 28, 2026
Hi there, we totally get why it's disappointing when the coverage isn't quite what you were hoping for. Our shampoo is actually designed to gently blend and soften greys, rather than giving the solid coverage of a traditional dye. Since it wasn't the right match for you, we definitely want to make things right. Please send us a quick direct message at [email protected] so we can sort out for you ! 💛
DG
I bought the color shampoo for light brown hair as everything else was too dark. I followed the directions exactly. My normal hair turned orange and the stubborn gray still shown through. I had to dye it darker than I have ever used to make it until I could see my stylist.
Response from PearWoodSep 28, 2026
Hi there, I can completely understand how stressful it must have been to end up with an unexpected orange tone. Since everyone's hair history and undertones are a bit different, sometimes the color doesn't blend exactly the way we hope, especially on stubborn greys. We definitely want to make this right for you and apologize for the hassle. Please reach out to our support team at [email protected] so we can make this right! 💛
Haley D.
I should have read the reviews before I purchased. I am having the same issues as others: no dye coming out after the first use, only the clear gel. I took video and sent a direct message to the company, as that seems to be what they request on here that you do, but no response. If they do, and make it right, I will remove this review. If you are reading this, it means they have ignored me: Do. Not. Buy.
Response from PearWoodSep 28, 2026
Hi Haley, I'm so sorry you're dealing with the pump issue and haven't heard back from us yet. It is incredibly frustrating when only the clear gel comes out, and we certainly don't want to leave you hanging. We are tracking down your direct message right now so we can look at the video and get you sorted with a refund or replacement. Thanks so much for your patience while we make things right! 💛
customer
Never received my order.
Response from PearWoodSep 28, 2026
Hi there, we're so sorry your order hasn't arrived yet—that is incredibly frustrating. We definitely want to track this down and see what happened. Please reach out to our support team at [email protected] with your order details so we can get this sorted out for you right away. 💛
CDH
The container does not pump the two products evenly. I pumped several times and only got the clear gel. So I wasted probably 6-8 pumps of one product. I lathered the product on my hair, waited over 15 minutes and it did not cover my gray. It actually made my gray stand out more because some color was deposited on the hair just after my gray making it a little darker which contrasted the gray even more. I had high hopes. I will try again but it looks like I’m out the money I paid based on the claims of this product. The smell is bad, that being said if it worked the smell would not be a deal breaker. One positive note it made my hair soft.
Response from PearWoodSep 28, 2026
Hi there, we're so sorry the bottle didn't pump evenly and that it didn't cover your greys. It is definitely frustrating when the product doesn't dispense right, as that can really affect the final color results. I'm glad it at least left your hair feeling soft, but we want to make sure you get the experience you paid for. Please send us a direct message at [email protected] so we can share some quick tips for the pump or get you sorted with a refund! 💛
Jennifer
Don't waste your money. First this shipped to me from overseas. The Facebook ad stated you did not need gloves as the color only deposits on your hair and your hair will look and feel healthier because they do not use harsh chemicals. The instructions on the bottle say use gloves. The dispenser doesn't put out the mix correctly. When you rinse out the product your hair feels like straw. It doesn't cover roots, or grays, or really do anything.
Response from PearWoodSep 24, 2026
Hi Jennifer, we're so sorry the color didn't cover your grays and left your hair feeling dry. That sounds like a really frustrating experience, especially with the dispenser acting up and the confusion around the gloves. We definitely want you to feel happy and confident with your results. Please message us directly at [email protected] so we can make this right.
Mario
Bottle is beautiful but pumping is messy. Not true black but soft black only.
Response from PearWoodSep 21, 2026
Hi Mario! We're glad you love the bottle design, but sorry to hear the pump was a bit messy for you. We really appreciate the heads-up about the color leaning more toward a soft black, too. We’ll definitely share this feedback with our team to help us keep improving. Thanks for giving us a try and sharing your honest thoughts! 💛