PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
PearWood (pearwood.com) has 157 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
pearwood.com
Website
pearwood.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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The product is easy to apply but it did not cover the grays around the forehead.
Response from PearWoodSep 14, 2026
Hi Nilda! 😊 Totally get how frustrating it is when those stubborn grays around the hairline just won't budge!
The hairline can be tricky since those finer hairs sometimes need a slightly thicker layer or an extra 5 minutes to fully absorb the color. Please send us a direct message so our team can help you get that spot-on coverage or make things right!
Thanks so much for giving us a try and sharing your feedback with us. 💛
YC
Yvonne C.
i used the product twice and both times…
i used the product twice and both times it did not cover up the gray. disappointed.
Response from PearWoodSep 11, 2026
Hi Yvonne! So sorry to hear it didn't cover your grays — that's definitely disappointing when you give it a try.
Stubborn grays can sometimes take a couple of consecutive applications or a few extra minutes to fully soak in and take. We'd love to help troubleshoot this with you or get things sorted, so please reach out to our support team at [email protected] directly.
Thanks for trying us out, and we're here to help make this right! 💛
JM
Janet M.
They claim it only takes 3 pumps to…
They claim it only takes 3 pumps to cover hair but I have shoulder length thin hair and it took about 12 pumps. And the color only lasted about 3 days. Won’t order again. Way too much packaging also which probably contributes to the hefty price.
Response from PearWoodSep 11, 2026
Hi Janet! So sorry to hear it took so many pumps and didn't last as long as expected — that's definitely frustrating.
Since everyone's hair texture is a bit different, it can sometimes take a couple of continuous uses to get the color to fully set, but we also appreciate your honest feedback on the packaging.
Please reach out to us at [email protected] so we can look into this and help make things right for you. 💛
DG
Donna G.
I really wanted this product to work
I really wanted this product to work. I did apply to dry hair, I guessed that was the correct thing to do. 2 or 3 pumps what a joke more like 9 to lather shoulder length hair. My hands and nails did stain. My Grey roots prevailed. I did notice that I got more clear product than anything not much dark. So very disappointing. It appears that they spent more on the bottle container design than the product. I tried it twice second time today 9/7. Order #PW65931
Response from PearWoodSep 8, 2026
Hi Donna, so sorry the product didn’t work out as expected! Since an uneven pump can throw off the formula and impact your results, we’d love to send you a fresh replacement. Please reach out to our team [email protected] with your order details so we can get that sorted for you right away. Appreciate you sharing your feedback with us! 💛
DD
DeJackson D.
I really wanted to like this product
I really wanted to like this product, but unfortunately it did not work for my hair. The color simply did not deposit as expected, so I was left with essentially no noticeable color change. The product also arrived leaking.
To be fair, the customer service representatives I dealt with were always pleasant and polite. However, actually getting the refund that their website advertises was an entirely different story. What should have been a simple return and refund turned into a long back-and-forth saga. I repeatedly explained the issue, provided the requested information and even sent a video, yet instead of simply processing the refund, I was continually told that the issue was being reviewed or forwarded to another team.
The experience left me feeling like the process was being dragged out in the hopes that the 30-day refund window would expire. Eventually, after multiple follow-ups, they did proceed with the refund.
My biggest takeaway is that if you purchase this product and it doesn’t work for your hair, be prepared to put in considerably more effort than their advertised refund policy would lead you to believe. Pleasant customer service is appreciated, but a straightforward refund should actually be straightforward.
The product may work well for some people, but unfortunately it didn’t work for me, and the refund experience was far more difficult than it needed to be.
Response from PearWoodSep 7, 2026
Hi there, so sorry for the hassle with the leaking bottle and the hassle getting your refund — that’s definitely not the smooth experience we want for you.
We’re glad our team was polite, but you’re completely right that getting your money back should have been quick and easy. We’re constantly working to streamline that process so nobody has to jump through hoops.
Really appreciate you taking the time to share this feedback with us, and we're glad it got resolved in the end. 💛
MC
Michele C.
Very disappointed
This shampoo may deposit some color, but I am very disappointed with it. I ordered dark brown, and I don’t even consider the coverage medium brown. Don’t waste your money! There is not an option to add photos, or I would do that.
Response from PearWoodSep 7, 2026
Hi Michele, so sorry the dark brown color didn't give you the coverage you were hoping for — totally get how disappointing that is.
Hair type and base color can really affect how much pigment deposits, but we want you to love your results. Please send us your order number so we can help sort this out or get you taken care of.
Really appreciate you giving us a try! 💛
AE
Autumn E.
The reason the product takes so long to…
The reason the product takes so long to receive is because it ships from Hong Kong, unlike their website says it ships from Lawrence, MA. Don't like when a company lies on their site!
Response from PearWoodAug 31, 2026
Hi Autumn! Completely understand why seeing a different origin than expected feels disappointing and frustrating.
We use multiple fulfillment centers to get orders out, and shipments are assigned based on current stock levels at each location. Please send us a direct message with your order details so our team can check on your shipment for you.
Thanks for sharing your feedback, and we appreciate you giving us the chance to help! 💛
TR
trician
Disappointing
First - definitely wear gloves - my nail beds and cuticles are stained even after using nail brush and cuticle stick. I needed 20 pumps to saturate my roots and that wasn’t enough to saturate the rest of my hair (my hair is just below my collarbone and average thickness). I applied on clean dry hair, massaged into the roots and left it on 25 minutes. After rinsing until water was clear my hair felt rough so used my regular conditioner and rinsed again after one minute. After unwrapping my hair from my towel, the towel was stained brown. My gray hair is still very visible although slightly less bright. Not the solution I was hoping for.
Response from PearWoodAug 10, 2026
Hi there, so sorry for the frustration with the staining and missing gray coverage—that’s definitely not the experience we want for you.
Thanks for sharing such clear feedback about your routine and hair type. We’d love the chance to fix this for you directly.
Please send us a quick message with your order details or reach out to our support team at [email protected] so we can take care of you right away.
