PearWoodReviews of pearwood.com

Response from PearWoodOct 19, 2026

Hi there, totally get how frustrating it is when the recommended amount just isn't enough for your hair. Since everyone's hair thickness is so different, the amount needed can definitely vary, and some stubborn grays are just extra tricky to cover. Please send us a direct message to [email protected] so our team can personally help you sort this out right away. 💛

Response from PearWoodOct 16, 2026

Hi Samiha F, I am so sorry you experienced this — that sounds incredibly scary. Your safety and well-being are always our biggest priority, and we want to figure out exactly what happened. Please send us a direct message to [email protected] so our team can personally help you sort this out right away. 💛

Response from PearWoodOct 16, 2026

Hi Lucille, we're so incredibly sorry to hear you had a bad reaction to the shampoo. Dealing with an unexpected reaction is stressful and definitely not the gentle experience we want for you. Your health and comfort are super important to us. Please reach out to our support team at [email protected] so we can look into this and help make things right. 💛

Response from PearWoodOct 14, 2026

Hi Carrie, we are so sorry the pump is giving you so much trouble. It is incredibly frustrating when it only dispenses clear shampoo instead of the color you need to maintain your look. It sounds like the dual-chamber dispenser might be stuck or defective on your bottle. Please reach out our support team at [email protected] with your order details so we can step in and make this right for you. 💛

Response from PearWoodOct 13, 2026

Hi Michelle, we are so sorry your hair turned a brassy red instead of the dark brown you were hoping for. Hair undertones can sometimes be tricky, and it is incredibly frustrating when a color doesn't work out. We definitely want you to love your results. Please reach out our support team at [email protected] with your order details so we can step in and make this right for you. 💛

Response from PearWoodOct 13, 2026

Hi Sam, we're so sorry the shampoo dried out your hair and didn't cover those grays. Dealing with dry hair and no color payoff is incredibly frustrating when you were hoping for a quick and gentle fix. Please send us a direct message at [email protected] with your order details so we can step in and make this right for you. 💛

Response from PearWoodOct 12, 2026

Hi Libna, we are so sorry you had such a tough time getting the bottle open. Struggling for 15 minutes just to use the product is incredibly frustrating, especially when the color didn't even take after all that effort. It sounds like the pump might have been stuck and didn't dispense the color properly. Please reach out our support team at [email protected] with your order details so we can step in and make this right for you. 💛

Response from PearWoodOct 12, 2026

Hi there, we completely understand your frustration with those unexpected red roots. It's super disappointing when a product doesn't cover your grays or give you the brown color you were hoping for. The tint is designed to build up gradually, but we definitely want you to be happy with your results. Please send a direct message to [email protected] with your order details so we can step in and make this right for you. 💛