Peaks CurativeReviews of peakscurative.com

Response from Peaks CurativeJun 29, 2026

Hello Dave, We're sorry to hear about your experience and would genuinely like the opportunity to help. Our records show that your package was delivered today at 1:48 PM EST. Shortly after delivery, you reached out to us by email and message, and our support team responded within approximately 20 minutes. Unfortunately, we have not yet received a reply. Since then, we've also attempted to contact you by email, message, and phone so we can better understand your concerns and work toward a resolution, but we haven't been able to reach you. Regarding the medication, we have never stated that refrigeration is unnecessary. The "Keep Refrigerated" instruction applies to storage after delivery to help maintain the medication's shelf life. During transit, the medication is shipped by the licensed pharmacy in insulated packaging with cold packs that are designed for normal shipping conditions. It is expected that the cold packs may thaw during transit, particularly during warmer weather, and this alone does not indicate that the medication has been compromised. We have also provided the pharmacy's stability statement confirming this. We take patient safety very seriously and would welcome the opportunity to address your concerns directly. Our team remains available and would be happy to continue working with you if you respond to any of our emails, phone calls, or messages. Our goal is always to provide excellent service, and we're committed to making every reasonable effort to assist our patients. Please check your email, voicemail, or messages and respond at your earliest convenience so we can address your concerns directly. We look forward to hearing from you and helping resolve this matter.

Response from Peaks CurativeJun 25, 2026

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience was frustrating, and I want to address your concerns directly. First, regarding shipping and temperature: the ice packs used in transit are designed to help moderate temperature during delivery, but they do not always remain frozen by the time the package arrives—especially depending on transit time and weather conditions. The medications themselves are formulated and tested to remain stable within normal shipping conditions, and brief exposure to warmer temperatures during transit does not typically impact potency or safety. The “keep refrigerated” guidance is intended for storage after delivery to help maintain optimal shelf life. On effectiveness, both oxytocin nasal spray and PT-141 nasal spray can produce different responses depending on the individual, underlying condition, and proper use as directed. These treatments are not instant or universally felt in the same way by every patient, and some users notice more subtle effects than others. That said, we always take reports of lack of response seriously and would want to review your case to ensure everything was used correctly and that the formulation was appropriate for your needs. We do not want anyone to feel like they are on their own after receiving a prescription-based treatment. If you’re open to it, our clinical support team can review your order details and experience with you directly and help determine whether any adjustments or alternatives may be more suitable. We’re sorry again that your experience did not meet expectations, and we appreciate you sharing it so we can continue improving.

Response from Peaks CurativeJun 18, 2026

Thank you for sharing your feedback. We're sorry to hear that your treatment did not provide the results you were hoping for. We would like to clarify that our services involve physician-reviewed, prescription-based treatments that are dispensed by a licensed U.S. pharmacy. These are medical treatments, not retail consumer products, and individual responses can vary significantly based on a variety of personal health factors. While most patients report positive experiences, no prescription treatment can guarantee the same outcome for every individual. We understand how frustrating it can be when a treatment does not meet expectations. We encourage patients who are not achieving their desired results to contact our support team at [email protected] or (878)PeakNow, as additional guidance or alternative treatment options may be available depending on their situation. We appreciate your feedback and wish you the best in finding a treatment plan that works for your needs.