john W.
Product was fine but still haven't…
Product was fine but still haven't received refill. Was told after contacting the company several times that they only ship what I ordered once a month which is ok if that is the rules but they could have told me up front. I should have been able to get my refill by now because it has been over a month and it has still not even shipped yet.
Response from Peaks CurativeMay 11, 2026
Hello, Thank you for your feedback, and we apologize for the frustration regarding your refill order. You are correct that certain prescriptions on our platform are limited to a 30-day supply before a refill can be processed, based on prescribing guidelines and pharmacy policies. We understand your point that this should have been communicated more clearly upfront, and we appreciate you bringing that to our attention. That said, once the refill eligibility period has passed, you absolutely should receive timely processing and shipping updates. We’re sorry that this did not happen in your case and that you had to contact us multiple times for clarification. We would appreciate the opportunity to review your order personally, determine what caused the delay, and make sure your refill is processed as quickly as possible. Please reach out to our support team directly at [email protected] so we can assist you right away. Thank you again for your patience and feedback. — Peaks Curative



