Peaks CurativeReviews of peakscurative.com

Response from Peaks CurativeAug 18, 2026

We’re sorry to hear that Ignite PLUS did not meet your expectations. Ignite PLUS Gel is specifically formulated for men experiencing mild to mild/moderate erectile dysfunction and is not intended to provide the same effect as injectable Trimix, which is a significantly different treatment approach. ED can have varying degrees of severity, and the effectiveness of any treatment can differ from person to person. A lack of noticeable results does not mean the product does not contain its active ingredients. If you’re experiencing more significant ED or Ignite PLUS is not providing the results you need, we recommend speaking with a healthcare professional about whether a different treatment option may be more appropriate for you. We appreciate your feedback and are always happy to help patients find the most appropriate treatment for their individual needs.

Response from Peaks CurativeJun 29, 2026

Hello Dave, We're sorry to hear about your experience and would genuinely like the opportunity to help. Our records show that your package was delivered today at 1:48 PM EST. Shortly after delivery, you reached out to us by email and message, and our support team responded within approximately 20 minutes. Unfortunately, we have not yet received a reply. Since then, we've also attempted to contact you by email, message, and phone so we can better understand your concerns and work toward a resolution, but we haven't been able to reach you. Regarding the medication, we have never stated that refrigeration is unnecessary. The "Keep Refrigerated" instruction applies to storage after delivery to help maintain the medication's shelf life. During transit, the medication is shipped by the licensed pharmacy in insulated packaging with cold packs that are designed for normal shipping conditions. It is expected that the cold packs may thaw during transit, particularly during warmer weather, and this alone does not indicate that the medication has been compromised. We have also provided the pharmacy's stability statement confirming this. We take patient safety very seriously and would welcome the opportunity to address your concerns directly. Our team remains available and would be happy to continue working with you if you respond to any of our emails, phone calls, or messages. Our goal is always to provide excellent service, and we're committed to making every reasonable effort to assist our patients. Please check your email, voicemail, or messages and respond at your earliest convenience so we can address your concerns directly. We look forward to hearing from you and helping resolve this matter.

Response from Peaks CurativeJun 25, 2026

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience was frustrating, and I want to address your concerns directly. First, regarding shipping and temperature: the ice packs used in transit are designed to help moderate temperature during delivery, but they do not always remain frozen by the time the package arrives—especially depending on transit time and weather conditions. The medications themselves are formulated and tested to remain stable within normal shipping conditions, and brief exposure to warmer temperatures during transit does not typically impact potency or safety. The “keep refrigerated” guidance is intended for storage after delivery to help maintain optimal shelf life. On effectiveness, both oxytocin nasal spray and PT-141 nasal spray can produce different responses depending on the individual, underlying condition, and proper use as directed. These treatments are not instant or universally felt in the same way by every patient, and some users notice more subtle effects than others. That said, we always take reports of lack of response seriously and would want to review your case to ensure everything was used correctly and that the formulation was appropriate for your needs. We do not want anyone to feel like they are on their own after receiving a prescription-based treatment. If you’re open to it, our clinical support team can review your order details and experience with you directly and help determine whether any adjustments or alternatives may be more suitable. We’re sorry again that your experience did not meet expectations, and we appreciate you sharing it so we can continue improving.

Response from Peaks CurativeJun 18, 2026

Thank you for sharing your feedback. We're sorry to hear that your treatment did not provide the results you were hoping for. We would like to clarify that our services involve physician-reviewed, prescription-based treatments that are dispensed by a licensed U.S. pharmacy. These are medical treatments, not retail consumer products, and individual responses can vary significantly based on a variety of personal health factors. While most patients report positive experiences, no prescription treatment can guarantee the same outcome for every individual. We understand how frustrating it can be when a treatment does not meet expectations. We encourage patients who are not achieving their desired results to contact our support team at [email protected] or (878)PeakNow, as additional guidance or alternative treatment options may be available depending on their situation. We appreciate your feedback and wish you the best in finding a treatment plan that works for your needs.

Response from Peaks CurativeMay 18, 2026

Hello, We’re sorry to hear about your experience and take feedback like this very seriously. After reviewing our records, we have unfortunately been unable to locate any order associated with the email address and phone number provided in your review. Because of this, we have also been unable to verify the issues described or assist further with the order in question. We always encourage customers experiencing any shipping or product concerns to contact us directly with their correct order information so we can properly investigate and help resolve the matter. If there was a shipping issue, damaged package, or missing order, we would absolutely want the opportunity to make it right. Our team strives to provide quality products and responsive customer service to every customer, and we regret that your experience did not reflect that expectation.

Response from Peaks CurativeApr 13, 2026

Hello, We’re sorry to hear that you experienced side effects and understand how disruptive that can be. Patient safety is always our top priority, and experiences like yours are taken seriously. As a telemedicine platform, our service differs from a traditional retail purchase. Each order includes a medical consultation reviewed by a licensed prescribing provider, and if appropriate, a prescription is issued and fulfilled by a pharmacy. This process is similar to visiting a doctor in person — once medical services have been rendered and a prescription has been dispensed, they cannot be returned under pharmacy regulations. Regarding side effects, all prescription medications carry the potential for adverse reactions, and individual responses can vary. Patients are provided with medical information and have access to licensed providers to discuss risks, medical history, and any concerns prior to and after treatment. We always encourage patients to reach out so appropriate guidance and follow-up care can be provided. We also respect and prioritize patient privacy. We do not disclose or discuss any individual’s protected information publicly, and any responses are intended to remain general and non-identifying. We appreciate you sharing your experience and feedback. — Peaks Curative

Response from Peaks CurativeFeb 21, 2026

Hello Megan, We’re sorry to hear about your experience, and we take concerns like this very seriously. After carefully reviewing our records, we do not show any missed calls or emails associated with your name or order. It’s possible your message may have been sent to an incorrect contact. To ensure you reach us directly, please confirm you are contacting us at: Email: [email protected] Phone: 1-878-PeakNow Monday to Friday from 9 am to 8 pm EST We are available to answer questions, assist with orders, and provide support — patient safety and accessibility are extremely important to us. Additionally, our shipping records confirm that the order placed on February 12th was successfully delivered on February 17th. If you did not receive it, please contact us immediately so we can investigate with the carrier and make it right. We would genuinely like the opportunity to assist you and clear up any confusion. Please reach out using the contact details above and we will prioritize your case. – Peaks Curative Support Team

Response from Peaks CurativeFeb 11, 2026

Hello Sue, We understand your frustration and would like to clarify what occurred. When an order is placed on our platform, it is not simply a retail purchase — it includes a medical review by a licensed prescribing physician. In your case, your consultation was reviewed and approved, and the prescription was issued. Once that medical service has been completed and the prescription has been processed by the pharmacy, we are no longer able to cancel the order. This policy is not about the ability to reverse a payment transaction; it is based on the fact that physician services have already been rendered. Even if a cancellation request is made within 24 hours, if the prescription has already been approved and sent to the pharmacy, it cannot be reversed. We also want to address your concern about contacting us. We do respond to all emails and calls received through our official support channels. If there was any delay in communication, that is never our intention. Our goal is always patient safety first. If you had concerns about medication interactions, our medical team is available for follow-up to review those concerns and provide guidance. We appreciate you sharing your experience and wish you the very best moving forward. — Peaks Curative