Marlin Leasing Corporation DBA PEAC Solutions Reviews | Read Customer Reviews of peacsolutions.com

Marlin Leasing Corporation DBA PEAC Solutions Reviews | Read Customer Reviews of peacsolutions.com

Marlin Leasing Corporation DBA PEAC Solutions reviews

Showing 14 reviews with 3 stars · Clear filters

Steve B.
Jul 29, 2020
I CAN NOT GET THEM ON THE PHONE
I CAN NOT GET THEM ON THE PHONE! It appears that I was in error with my previous statements concerning Marlin. It seems that my problem is mainly with the company who I purchased my equipment with. They did not provide me with adequate information about the total fees with my purchase . Marlin did not over charge me or lie to me. In fact they have responded to me and are working to resolve my questions. So I am changing my opinion of this company.
Response from Marlin Leasing Corporation DBA PEAC SolutionsJul 31, 2020
Hello Steven Buchanan, thank you for taking the time to speak with our AVP of Customer Servicing today (Friday, 07/31/2020). We do apologize for the extended wait times and the dissatisfaction surrounding your account; the pandemic has proven difficult for us all. Best of luck to you and your loved ones during this trying time.
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Brownsville Scrap P.
Aug 3, 2019
Ruben V Guerrero, President
Tom Gutowski was able to meet our needs and then some. He went above and beyond to provide his expertise. He was also there to assist us with questions we had. Mr Gutowski followed up and made sure our loan was finalized. He will be an asset to any company he works for. Thanks.
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G Square D.
Jun 4, 2018
Read, review and re-read contract language
Many discrepancies between the language of the contract and the actual initial bill. All were resolved, but it took a very long phone call, emails and more than a day of deliberation on Marlin's part. Prefer to do business with companies that are upfront, transparent and forthcoming.
Response from Marlin Leasing Corporation DBA PEAC SolutionsJun 6, 2018
Thank you for your feedback. Please know that as an organization, we remain committed to delivering the best customer service levels possible. Review of your account shows that you spoke to a Customer Care Representative who was able to resolve your issue and provide you with a suitable resolution. If you would like to discuss your experience further, please email us at [email protected] and someone will contact you. Thank you.
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Big God G.
May 21, 2018
Not very good at sending out documents
Very difficult to have them to send the actual agreement with terms and interest stated as well as not 100% clear on hidden fees such as the initial contract setting up fee. I have requested my agreements several times and they have not sent to to us yet and it has been over a year for one and then asked again and it has been over 2 months now. I needed them for tax purposes because the invoices are very unclear to what my percentage rate is. It does not state.
Response from Marlin Leasing Corporation DBA PEAC SolutionsJun 6, 2018
Thank you for your feedback. We are very sorry to hear that your experience with Marlin was less than satisfactory. As an organization, we remain committed to delivering the best customer service levels possible. Review of your account shows that Sharon spoke to a member of our Customer Care Leadership Team via phone on 05/22/18; all concerns show to have been addressed and applicable documentation was provided. If you require additional assistance, please email [email protected] and someone will contact you. Thank you for your time and consideration to this matter.
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OCT TRUCKING TRANSPORT & EXPORT I.
May 12, 2018
I don't have contact information to…
I don't have contact information to make sure on my payments how much is it going to be
Response from Marlin Leasing Corporation DBA PEAC SolutionsJun 5, 2018
Thank you for providing your valuable feedback. Review of your account shows that a member of our Customer Care Leadership Team spoke to Mr. Cortez on 05/14/18 and addressed all concerns. Please email [email protected] if you require additional assistance and someone from our Customer Care team will respond accordingly.
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The SouthPark Agency L.
May 10, 2018
customer service
customer service
Response from Marlin Leasing Corporation DBA PEAC SolutionsJun 5, 2018
We are very sorry to hear that your experience with Marlin was less than satisfactory. As an organization, we remain committed to delivering the best customer service levels possible. Review of your account shows that a member of our Customer Care Leadership Team attempted to contact you via phone on 05/11/18, 05/16/18 as well as 05/23/18. A voicemail was left on each occasion as you were unavailable at the time we called. We would very much like to discuss your concerns. Would you be willing to discuss it with us? If so, please email [email protected] with your contract information and someone will contact you ASAP. Thank you for your time and consideration to this matter.
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Project Interconnections I.
Apr 24, 2018
It seems there is no grace period for…
It seems there is no grace period for bills being paid late. I realize you need to keep things current but we have several properties and mail is slow to get to the Controller's office. I think that as long as we are a customer in good standing one missed cycle should not deserve a late fee and then tax on that. And when was it ok to charge tax on a late fee? Also, I'm doing y'all a service by giving you my feedback and Trustpilot wants me to accept their terms and conditions.
Response from Marlin Leasing Corporation DBA PEAC SolutionsJun 5, 2018
We are very sorry to hear that your experience with Marlin was less than satisfactory. As an organization, we remain committed to delivering the best customer service levels possible. Review of your account shows that a member of our Customer Care Leadership Team attempted to contact you via phone on 04/25/18 as well as 05/02/18. Please note that taxes billed on all fees is specific to your local taxing jurisdiction as all sales and use tax is calculated based upon the equipment location. Please email [email protected] if you require additional assistance and someone will respond accordingly.
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Seder Heating and C.
Apr 11, 2018
This transaction went very smoothly…
This transaction went very smoothly with no hassles
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