PDS CenterReviews of pdscenter.com

The number you call is a 3rd party service. You can’t speak to anyone at the company. If you notice they don’t give their name when answering. I asked for a refund and the receptionist told me to dispute it with my bank. DO NOT GIVE THESE PEOPLE YOUR MONET I was very excited to use this company based on the reviews. I’d like to start out by saying in the beginning(before purchase) the were very communicative. However, once I purchased they stopped responding to emails. I ordered May3rd and have yet to receive the ID card and hard copies. I’m starting to question the legitimacy of it all. The company responded and said things would be sent out. However, over a month later there has still been 0 resolution

I order the letters with the ID card I only recibe an email saying that it was approved. It’s being over a month and no originals and no ID card. I have call and the call center it’s a joke they take my info and tell me someone will call in the next 24-48 hours and no call. I have send emails and no response. I had call at least 6 times and no call back I’m very disappointed that trusted my money to this company. I need to travel and haven’t been able to waiting for this ID card. And original document

Tried contacting them multiple times and everytime I was told I would get a call or email back and never would.

My experience sucked it's been a month and I haven't received any of my paperwork. I've made six phone calls I haven't received the email or a phone call back I'm trying to figure out I paid my money on time it cleared the bank no issues why can't I get my stuff that I need my dog's ID and my paperwork I'm traveling in a couple of days and I can't register my dog you have made my situation worse.

I spent $127 I'm getting my dog to be an emotional support service dog I received the doctor signatures but I have not received my ID card that I paid for and I can't seem to ever get ahold of anybody in the number that they have on their website just direct you to operators and then they leave a message but yet you call three or four times and they say 24 to 48 hours in a week passes and nobody has returned your calls. Either this company is a scam or they're real but they need to put a direct line that contacts the office so that people can talk to somebody and get things fixed. I've given them time to make up for this but they are not taking it seriously.

HORRIBLE SERVICE & SCAM!!! I purchased an ESA letter on the 7th of February, 2019 and I tried calling them around 10 times, nobody ever picked up my calls, they don't even have a direct line, they only have someone to take messages and never returned my calls. I had to write them 3 e-mails asking for a full refund and when they finally decided to answer back they told me they had not sent my documents (they told me this on 2/13/19 - 6 days after the purchase) and that they were going to send it on the 13th. I asked AGAIN for a full refund and it seemed like the did not care what I requested and said they couldn't do that because they were still going to send the documents. I am traveling on the 15th which means papers won't arrive until the 18th or so and I just lost my money and won't be able to travel with my dog. DON'T BUY NOTHING WITH THESE PEOPLE!!! COMPLETELY UNRESPONSIBLE!!!! REFUND MY MONEY!!! Really you recommended that? You never ever responded my e-mails and now you said you gave me a recommendation? I have 2 e-mails from your company apologizing for your horrible service saying you will scale my complaint to management which I'm still waiting for my refund. You sent the documents 7 days after I paid for the letter and I still haven't received it. It's been 10 days and you have the courage to say I'm trying to scam your company? I paid for your service, what interest would I have in scamming your company if it wasn't because you didn't do the right thing? You might by a psychologist but people is not stupid. I don't understand why you guys apologize to me on e-mails for if you didn't do nothing wrong. And if I could or cannot travel with my dog by printing the papers should not be your priority, BECAUSE I PAID FOR SOMETHING THAT NEVER HAPPENED (receiving the package) you should be humble enough to recognize the horrible service you gave to me instead of justifying yourself which leaves a lot to think of you as a professional and as a person. Would you REFUND MY MONEY??? That is all I want at this point.

Pathetic mislabeled product, and rude customer "service". Save your money, this is a scam company! I ordered a vest for my 11 pound chiweenie. In most items she is a size small. I read their specs online, carefully measured her, and determined she was a size x small. After almost two weeks it arrived and was huge. A size for a Basset hound or Corgie. Definitely not a small, or x small. It was OBVIOUS, so I never put it on her. as they said they would not take it back for "hygienic" reasons. I thought it had a mislabel. I called PDS... Three days later I get a rude and condescending email demanding more money! Apparently PDS thinks I don't know how to use measuring tape. Hopefully the letters work better, but I am dubious now. Just what you need when are already stressed and dealing with issues requiring an emotional support animal. ...wow just read their prompt response, far faster than the response to my query about potentially receiving mislabeled product. Read below how rude and condescending they are... I DID MEASURE MY DOG. I said it in the initial email, and again here. How combative and unfriendly a company to employ someone to speak to their customers this way. Obviously the fact they have someone responding immediately is indicative to the fact that is constantly happening. I'm in Hawaii and it's 4:05 pm here, so everywhere else it is at the earliest 7 pm to 10 pm., on a Saturday. Like I said, find a better company! Save your $166. 50 minutes after the above... Read on.. ...Below is the ACTUAL RESPONSE to the email sent trying to be rational. UNREAL THAT COMPANIES LIKE THIS ARE ALLOWED TO EXIST. On Sat, Dec 8, 2018, 4:49 PM PDS Center *Email address was here* Oh after your lying and scathing and unreasonable review you are now on your own and blocked. You'll be getting no further support from us in any capacity On Sat, Dec 8, 2018, 9:47 PM Deja Howard *my email address was here* To Whom It May Concern; After receiving the above response and reading the rude response on my review, reading the other online reviews, and then investigating my letters- which were signed with a dying magic marker, I think I would like all my money back. I will happily return your product as it seems illegitimate. I did measure my dog. I was saying originally I think the tags on your harness are mislabeled and if not inspected it is easy to just look at the tag through the cellophane, "XS" and send it off. I think literally the tag on the harness I received is wrong. It happens all the time in retail, and is a reasonable thought. However then the response above was condescending, then the response on the review was angry and combative. It's not unreasonable when someone pays a $166 for SUPPORT letters to expect support, or for an XS harness to be XS and fit a small dog, NOT A TOY DOG, a SMALL DOG. This dog is the size of a Jack Russell, a Rat Terrier, or a regular Dachsund. As for the letters, it looks unprofessional signed with a dying magic marker, and the card has a glitch. This is a dog that needs to fly. I can't risk her not getting on the flight, in the cabin. Is emotion support being taken advantage of, at the expense of your most loyal friend and companion? Needing some problem rectified, and instead being accused and targeted by those you paid to assist you? This has left a bad experience. I should have asked my vet who they reccommend. I would like this problem resolved and would edit my review accordingly. Thank You in advance, Deja Howard

Had trouble with my landlord after receiving my paperwork. Called numerous times with questions and was told somebody would call me back. They never did. The paperwork is not legit. It is a scam. Now I’m facing eviction.