PDS CenterReviews of pdscenter.com

I filled out the online questionnaire, did not receive a follow up phone-call from a Psychologist (which some other online ESA letters providers will do). I received an email 2 days later that I was approved and my documentation was attached. First of all with the documentation, it is VERY generic. The licensed psychologist has offices in several different states, but NOT from the state that I reside in. According to law, you are suppose to have a licensed medical provider from your SAME STATE issue you your letter. I live in Colorado, my provider's offices are in CA, NY, CT, IL, TX. However, when you look up the provider information, the medical provider is licensed in North Carolina! All of it seems non-legit. Secondly, your emotional support animal/s name, type (breed), and weight need to be on the letter. No where in the letter did they document that information. These letters are generic and NOT written out with personal specifications to my animals. I have not received my ID cards in the mail yet (I paid extra for them). But so far, I smell a scam, and I'm not impressed! Not to mention, it says if you are "unsatisfied" with your order and need assistance, please click this link, and it takes me HERE, to send a "review". Where is the customer service?!

I never got my ESA photo cards for my dogs that I paid for. Very disappointing and I am very alarmed that I was charged yet have not received these or any update on their status in weeks.

BUYER BEWARE!!! After researching I thought PDS Center would be able to help me with getting my cat recertified as an ESA for my new apartment, the paperwork/email arrived fine, but my landlord needed the Dr to fill out additional paperwork before they would allow my cat. Per their videos and website PDS Center said that they complete doctors forms. I have contacted this company so many times over multiple weeks and every time a rep "takes a message for the Dr to call back" and they never EVER call you back. If you just need a piece of paper to say you have an ESA then their service is fine, if you need ANYTHING else from PDS Center they WILL NOT HELP!!! I'm so frustrated and upset that I had to waste almost $100 on a useless piece of paper and they won't refund anything unless they get a denial letter sent to them from my landlord, but since they never call back and never seem to receive the fax or emails the landlord sends them I assume they would say they didn't get the denial letter anyways. FALSE ADVERTISING/SCAM!!! Not even to mention there is a possibility that I might have to find a way temporarily rehome my 7 year old cat now due to PDS Center wasting my time, until I can find a legit company that will fill out the forms. As someone with poor mental health who needs and loves their support animal this is extremely upsetting. Find another legitimate company to give your money to NOT PDS Center! Edit: Apparently they called me, once. I found out by the response left to my review here. There was no voicemail or anything to indicate they had called me back. I was sent an email with a copy of the forms filled out and said they finally faxed them to my Landlord on the 11th after leaving the review. I was in contact with my landlord every day asking if they received any fax yet from PDS Center, by Tuesday (Dec 12) they still had not. After writing my review Dec 11 I gave up hope with PDS Center coming through and scheduled a virtual appointment with a Dr in my state for that same Tuesday, that Dr filled out the paperwork AND faxed it back to my landlord in less than 2 business days. I wish I would have just gone with that route from the beginning. My landlord informed me they still didn't get any fax from PDS Center come Thursday (Dec17), I then forwarded the email they sent me with the copy of the fax but at that point a different Dr had already helped me out in a fraction of the time. My order was first placed online with PDS Center November 15th and my Landlord faxed the paperwork the next day, PDS Center said they faxed the completed forms December 11th. The service is fine if you have the time to wait 20+ business days for PDS Center to fill out forms. Wish I could get a refund, but with no denial letter to send to them they get to keep my money.

They say 24 hours on their website and when I called in to inquire before paying. After waiting more than the allotted time, I didn't receive anything. I called customer service back and they said that given staffing due to COVID, it would take up to 3 weeks. While I understand the circumstances, this information should have been given up front. Please do not sell false timelines or expectations. I will gladly amend this review if the vendor provides a timely resolution.

Update: PDS center replied here, but not to my email. I would really like for a person to contact me for this to be resolved and I will be more than happy to then update my response. I am very upset. We got the letter just a few days after applying, but when my apartment complex faxed the follow up paper work, they got no response. We understand it’s COVOD, but we are in danger of losing our animal, which my husband really needs. I really hope this is resolved before we lose our animal, for the sake of my husbands mental health.

Got the email with my papers but still haven’t gotten my ID or paperwork through the mail and I’ve called multiple times for them to call me and I’ve never received a single call from them.

It took me three days to get my 24 hour PDF and then they didn't even put my dog's name breed or white anywhere on the paperwork

Sloppy work. While they were fairly prompt (within 24 hours) the letter they send had inconsistencies and old, inaccurate web links. Not impressed.