First time C.
Spectacular turnaround, but little support
The turnaround time to receive the letter was great, however the pet screening service questioned the fact that my pet wasn't considered "common", due to a technical definition by HUD, and asked for the ESA letter to speak to that specifically. I was not able to reach anyone for support with this matter, after receiving the letter, and ended up losing my deposit and moving on to a different landlord, as a result.

