PDS CenterReviews of pdscenter.com

My letter never gets in my adress. Nobody answered me.

Have not received my letters after a week since placing my order. Your payment of $98 has been posted but I have not received what I paid for.

Never received the letter in my email. I called and the lady told me she requested someone to send them to me. I never received them.

After calling delta, I was told I would not be allow to fly with my ESA under the new guidelines and that my dog will no longer allowed to fly regardless of new DOT guidelines. Now given that I have 4 days left on my 30 day return policy and have asked multiple times to be in touch with a representative I am extremely disappointed. I feel as though I have been scammed. Do not trust this company to waste your money.

Don’t do it! I’ve called them multiple times, emailed multiple times for a refund because my state cannot use the letter and not one time have they responded to me.

If you live in Michigan, or any other state that requires the physiologist must be licensed in your state, use another ESA service. I recieved my documents 3 days after payment was made only to find out the doctor is based in North Carolina, another words their not worth the paper they were written on. If I didn't know the laws in my state this would of caused a red flag with my new landlord. Needless to say it has been a 98 dollar lesson learned. I have left several messages and emails with the phone service to no avail, no call backs, no emails. It's only obvious they have no knowledge of the laws in every state. If I were a sadistic person I guess I could start calling the physiologist that signed my documents to put pressure on the PDS to make a full refund or right their wrong.

6/19/2021 UP DATE: Since posting this review and several phone calls to their 'Answering Service', NO ONE, from PDS have responded to this review or made any attempt to contact us either through our phone (which they have) or Email (which they have). Those who have posted positive reviews must have landlords who do not care about standards...I agree more with those who have posted Negative (-) reviews then the others, who can have multiple email accounts and posting positive reviews..!!!! Where is PDS's response to us who do not consider their business A+*****???? 11 days waiting for a Customer Service (CS) Representative, Supervisor or Owner to respond!!!!!! Their website, service and response was great at first, however, when our landlord rejected their letters, I contacted a CS at PDS and let them know the letters were rejected, but we haven't received a refund or a response from the multiple messages that have been left with their Answering Service. I'm disabled, can not travel in commercial Transportation and on a fixed income. Our Bank attempted to contact PDS but, we haven't been. Now, we are past PDS's 30 day refund window and may never get our $98 back.

I am beyond upset and heartbroken! It was a waste of money and for the first time ever, my dog wasn’t able to come with me on plane, even with letter. I cancelled my flight and now can no longer fly. It won’t let me reply, but yes... I have reached out and have yet to hear back.