Pcmasters ShopReviews of pcmasters-shop.com

I had a bit of problem with my office activation. When I requested help it only took minutes. Very fast customer service

1st was the ease in making the purchase. While I thought I had some issues getting the Product key, your chat AI person took good care of me! Then I had an issue activating, but again, your AI Chat came to the rescue! All in all, a very good experience. Thank you for the good support, and for returnign my phone call. :)

Key did not work. After hours on phone with Microsoft key invalidity not resolved and refundability void.

Once installed and functioning the Office 2019 package I purchased proved to be exactly what I wanted and at a very reasonable price. The download and installation started out difficult, mostly the fault of Microsoft OneDrive. I called for assistance and the PC Masters tech worked the problem and stayed with me until she was sure all apps were functioning. I would definitely purchase from them again.

Still no refund and no response

Had a simple issue with activation. Went on their chat and in a couple of minutes it was resolved. Great company!

Had a small issue and customer service fixed it right away.

After purchase I worked with an agent to get it to work but unfortunately my computer was too far gone and I had to get rid of my entire computer. So naturally I asked for a refund. After several emails into them and a phone call I finally was told they would give me 80 percent back and the other 20 would be to cover their online costs?? I never used the product and it’s not up to me to make their business continue. Also nowhere on their refund policy does it say “ oh by the way we will always need 20 percent to do business” lol. Still haven’t seen a refund.