Pcmasters ShopReviews of pcmasters-shop.com

Purchased an upgrade for Windows 11 Home to Professional +; and a MS Office 2021 Profession for Windows 11. Was able to install the products with minor issues on 9/26 & 9/27. The website Contact Us data does not work - the form; the phone number; nor the e-mail address (that bounces back). 11 days later (October 5th) received e-mails detailing the sales receipts of the 2 purchases. While inquiring about the duplicated e-mails through the 800#, the call looped. I hung up. Received a call from an 888#. It was Lee, from PCMasters-shop.com. He was responding to a dropped call. He listened politely. Explained the issues with the e-mail system and phone numbers. He will forwarded the issues with the website to the technical team and management.

The license key worked in activation but not through the online activation. I had to phone the activation using my cell phone.

I thoght I was getting a download. The website said that and a CD/DVD may be, I never understood!. but nothing. And here I am stil waiting for this.No information if I will get a link or hard copy or what. No full disclosure of their policies. It is your business but it is my money. I will watch next time.

Had to chat with your help desk to find out I would have to got to call Microsoft to activate the software. Took quite a long time to get the software activated. First time I've ever had to do this when I have a key.

Transaction went very smoothly. Download went smoothly. Install went smoothly. But licensing was denied by Microsoft which required time on chat. Then time on the phone with MS. It all worked out eventually but it seemed like to many steps and room for error. Would be better to solve this via chat in one step in house at PC Masters.

I ordered Windows 10 HOME for my computer. Evidently you sent me Window PRO..Key. It wouldn't accept the key. I was on CHAT with advisor (Star) for a very long time kept asking me the same question . What version did I have... I sent her screenshots of the invoice which clearly said Windows HOME. It just took way longer to get to fix this... I am not a computer whiz and that could be some of the problem. It is installed now and I am grateful for the help....

i had tech issues

I installed the software but I still had a problem with the word processing. So I deleted all the Microsoft office files and tried to reload it. I was blocked from installing it because I had already loaded it once. I called customer support and worked with A VERY FRUSTRATING computer system. I couldn’t get to talk to a person so I gave up. I called back a few days later and they helped me to correct my problem. Thsnks