PayPalReviews of paypal.us

PayPal has CHANGED! No longer the great company they used to be. Denied a claim that should have be easy and sided with the merchant that provided a product/service that locked me out after the first use and after uninstalling and reinstalling, contacting the seller and asking for a refund within 1 day because I could not use the provide application. PayPal sided with seller. Are they using AI or just incompetent employees that due not give a crap about doing their job correctly. Not the company they used to be. I will not be using anymore. To many other ways to pay and be treated fairly.

I am deeply frustrated by PayPal’s lack of action in my case. I was the victim of a robbery, where I was physically coerced into providing my phone PIN. The thief then added an unauthorized bank account to my PayPal account and transferred my funds without PayPal’s confirmation or verification. PayPal has now closed my case without any resolution or explanation. I personally visited the bank involved, but they refused to disclose any details, citing banking confidentiality laws, and confirmed that only PayPal could request this information. This is not only fraud and theft but also a failure on PayPal's part to uphold its obligations under the Payment Services Directive (PSD2) and its own User Agreement. PayPal is required to investigate fraudulent transactions and assist in the recovery of stolen funds, yet I have received no support. I demand that PayPal reopen my case, investigate this matter thoroughly, and assist in recovering my stolen funds. I am extremely disappointed with their service and how they’ve handled this issue. I would not recommend PayPal to others at this time.

I've been with PayPal since they started on ebay decades ago. I've never had any poor service, resolving dispute issues, and usually excellent customer support/service. However as of this year, I've noticed their customer service AND dispute resolution has become ridiculously bad. Their customer call center has a bunch of useless staff INCLUDING supervisors (that take days to weeks to respond). Clearly PayPal HQ has outsourced customer service to the LOWEST BIDDER, as I've never dealt with more useless and erroneous people that can't understand basic instructions or basic customer service. I'm at the point now that I will be cancelling my very old PayPal account and use Google Pay (who is EXCELLENT and handle disputes quick and effectively) and my credit cards, who also are much better than the now useless PayPal company. No wonder their Trustpilot (and every other rating platform) score is 1 out of 5 stars! If I could give them a ZERO I would, but sadly 1 is the lowest I could go. Such a shame a long standing reputable company has sunk down the drain.

Stay away from PayPal if you’re a business. They’ll hold your money ransom and they’ll always side with buyers. Especially if they’re completely fabricated disputes. They don’t care about small business so we shouldn’t care about them. Boycott PayPal don’t let their monopoly dictate your business.

I've used Paypal as my main source of purchasing things online and I've never needed their assistance. Athelta only sent me 2 of the 3 things I purchased & refused to refund me for the item they didn't ship. Their solution was to do a chargeback with Paypal. So I did, Payal denied my chargeback because I returned the other 2 items. I'll never use them again, so much for "customer first". These online companies need serious consequences for scamming customers out of money!

Should be zero star. PayPal apparently is working in cohort with scammers. PayPal earns their cut from fees, scammers get their ill-gotten gains. Customers/buyers are left holding the empty bag. I made an online purchase of a few watches. The fraudulent business/seller uses PayPal for check out process. The watches were never shipped. The scammer used a 3rd party tracking business that doesn't do a good job vetting shipping companies. The shipping company purportedly used by the seller do not exist, or only exist on paper. They provided the tracking company with fake tracking updates. I caught onto their scams when I noticed that they had provided future time/date for the next stages of deliveries. By then, it was too late. I reached out to the business through PayPal, they indicated they would refund me, but it would take 3 to 5 business days. I then contacted PayPal because I can't believe a word that this business was saying. To my dismay, PayPal sided with them because they failed to properly check the delivery information and took it at face value that there was a delivery when in fact, there was never any shipment, and there was no delivery.

I’ve been a PayPal user since 2007 — both personally and professionally — and I never thought I’d end up posting something like this. In early 2025, I made the legal move to shift my operations from Canada to the UAE. I set up a new UAE PayPal business account, registered a licensed company, submitted all supporting documents, and started migrating operations. During this transition, a small $45 CAD negative balance appeared on my old Canadian PayPal account — due to a failed debit transaction. I had valid bank accounts and cards connected, but PayPal didn’t attempt to pull from them. Instead: - They locked the Canadian account - Escalated the balance to collections without informing me or letting me resolve it - Then froze my UAE business account (which had over $15,000 USD in customer funds) based on that small, unrelated issue Even worse, I couldn’t pay the $45. I added all my banks and cards again. Their system would not display them. It just looped me back to the same screen. I tried calling the collections agency — they referred me back to PayPal. The agent at PayPal (Cindy) was rude, untrained, and used unprofessional language like “I guess?” when I asked what to do. Then PayPal permanently limited my active business account, froze all my funds, and gave me nothing in return but vague emails citing “potential violations.” No transaction ID. No product details. No DMCA complaint. No evidence. Nothing. I had submitted: - CE/EN71 certification for our products - DMCA protection details - Valid UAE business license - Trademark application (U.S. Serial No. redacted) - Stripe transaction history and Stripe compliance status None of it mattered. No one reviewed it. No one responded meaningfully. Instead, they closed my chats and locked me out. This experience has caused: - Lost income and frozen customer payments - Credit score damage in Canada due to a $45 collection - Inability to pay myself, my team, or vendors - Daily questions from customers asking why PayPal isn’t working - Health problems and stress, confirmed by a medical report PayPal has destroyed months of work and investment. I migrated everything legally, hired compliance help, and was mid-transition when this happened. Their actions are not just negligent — they’re structurally exploitative. They freeze accounts, hold money, and deflect responsibility using automated systems and vague policies. The CEO of PayPal publicly says they support SMBs. I have not seen it. I did everything right. And I’m still locked out. This is a warning to other entrepreneurs: be very careful building your infrastructure around PayPal. Because when something goes wrong — even if it’s their fault — you’ll be on your own.

I ordered from a company called Festival Houses (UBER Technologies was the name on the payment), which is apparently a scam. They provided initial tracking information for my order from Sweden, and it stalled after supposedly entering the US. After more than a month went by with no delivery, I messaged them, and they responded by providing completely different tracking information from China! Neither tracking number appeared to be valid through any US delivery service. Then on May 7th, they messaged me saying the parcel had been delivered back on April 21st. Obviously it had not. I filed a complaint with PayPal and they refused to provide a refund because the fake tracking information, which they apparently didn't bother to investigate in any way, said the parcel was delivered. Just another case of AI bots helping scammers steal from everyone. Disgusting.