BeenyBud M.
Poor Customer Service
On Sep 14 I removed Regions Bank that was associated with my PayPal account after which I added Bright Star Credit Union (BSCU). I then sent $200 to a friend from the new BSCU account. A message popped up that PayPal would verify the new account by making deposits and withdrawals. When I did not see the $200 debit on my BSCU account I called PayPal the next day and was told that it would take some time to be reflected on my account. Once my friend told me that she received the funds, I called PayPal again to inquire as to why it was not showing up on my account. This time the rep told me that PayPal 'fronted' the funds and that the debit would eventually be posted to my bank account. I inquired as to the fees involved and was told that there were none. I called again today and am being told that they attempted to withdraw the $200 from the Regions Bank and since this account has been closed for several years it was denied. So they just went ahead and debited a credit card that I had on the account. Note that the rep with whom I spoke on Sep 16 did not tell me this. It is clear that the negative reviews of this company are all well deserved. Their customer service reps need training. Needless to say, I have closed the account with PayPal and will also be alerting others via our uTube Channel of their poor business practices



