Robert P.
Warranty is a joke!
My second pair of glasses bought here. First ones cracked within a year, so I bought a replacement pair. I’m very careful how I clean them - they scratched easily with scratch resistant lenses. Called to ask about them (within) the six month timeframe. Guy was rude and basically told me too bad. Will not recommend or order from them again. I know my purchase doesn’t matter in the grand scheme of their company - I’m only one person. But you’ll never have to deal with me again.
Response from Payne Glasses LLCMay 22, 2026
Robert, we’re so sorry to hear about your experience. A senior member of our Optician Team has now reached out directly regarding the concern with the scratched lenses. We greatly value you as a customer and would truly appreciate the opportunity to review this further and make things right for you. We also sincerely apologize if you felt dismissed or that your concerns were not important — that is absolutely not the experience we want you to have. Our team is standing by and ready to assist however we can. We hope to hear back from you soon.