Payne Glasses LLCReviews of payneglasses.com

My prescription arrived correct. Shipping was very quick. The frames were very nice. I am able to read fine print.

The glasses in the past were ok. Recently I bought the upgraded warranty and they are terrible! It takes forever and give you a hard time to replace. They claim theyll send you the frames to fix yourself instead what they claim as to to sending you new frames out right away and then I can send back the broken ones. So it's another one month long wait. It's time to check out the multiple other cheap glasses site. Don't buy from Payne. They used to be good but not anymore.

Wish I could give a ZERO. The absolute WORST customer service. Guy who answers the phone is the rudest, most arrogant person ever when good customer service should be a calling card for a company. Had a problem that could have been easily resolved and call #1.(after I emailed situation and got no reply) .I called , explained situation and in middle of short convo…he hung up on me. Called back #2 … he said he would take care of it; get back to me etcetc. He never did. Call #3 I called ..explained I called before ..he said he saw where I called before and I started to explain I wanted to straighten this problem out….when “click” he hung up again. I called my credit card company and explained situation and it’s in dispute with them now whereas they removed the charge…PS I found a fabulous company that I never would have found had this person represented Payne the way one does to keep a business growing UPDATE; I just informed you that I use my maiden name at times and for TRUSTPILOT I do as i transition back to it …i gave you dates when conversations happened and your attempt to put it that it may have been another company shows a bit of contempt. I know EXACTLY who I called.. and the customer service agent was always the same rude guy.. He was the roadblock to a simple resolution and if you have calls recorded (for quality assurance..) it’s ALL there. Stop trying to deflect….it’s ALL on Paynes…

I think Payne Glasses is a very serious company. They have good knowledge of what they do and are committed to the client. I have already placed a couple of orders with them and they are all very good. My prescription was perfect and good quality frames. If a problem has arisen, such as the frame being too tight, they worry about changing it for one that is comfortable for you. They answer emails in a timely manner and don't settle until they make sure everything is fine. Good customer service and as a company I recommend them 100%.

Payne glasses said I can Amazonpay and Amazonpay said I can't use their Amazonpay unlimited gift cards for prescription glasses. I believe I can write a note for Jesus on this for freedom of religion based on a genuine experience.

It took three tries to get the prescription correct. My eye doctor couldn't believe how bad they did. Horrible and cheap glasses.

I was just about to finalize my purchase when I discovered that the cost of the refund guarantee is almost a third of the total amount, which is absurd!

Temple pieces are too short to fit my head, so glasses tend to fall off. I asked support for longer temple pieces and was told to order a new pair with longer pieces. The website does not really have pairs with longer pieces. Only one pair in stock; it is 3mm longer ...that is not significant. Customer support stopped responding after their first reply. Their motto seems to be Their Way or the Highway.