shersher
do not buy from them!
I ordered a pair of pink glasses. When they arrived, they were orange or at best salmon. Got credit when I sent them back. Ordered another pair. They broke within a week. I wanted a refund even though I knew it would only be 1/2 of price paid. They told me these were exchange for 1st pair so they were final sale. They did send another frame, but that was not what I wanted. First pair was not the color it said online and 2nd pair was defective. I did write a review on there website & it said it would be up in a few days. That was in mid october and nothing showing even though I just saw another good review later than mine was so I'm assuming they don't post bad reviews because they show a 100% rate.
Response from Payne Glasses LLCNov 13, 2024
Thank you for sharing your experience with us. We’re truly sorry to hear that both the color of the first pair and the quality of the second pair fell short of your expectations. We want every customer to have a smooth experience and receive products that fully meet their needs. It sounds like the initial color discrepancy was disappointing, and we apologize if the online images didn’t accurately reflect the true color of the frames. Your feedback here is invaluable, and we’ll be looking into our images and descriptions to improve accuracy for future customers. As for the review delay, we assure you that we value all feedback—both positive and constructive—as it helps us improve. There may have been a delay in publishing your review due to technical reasons or moderation, but we’ll follow up to make sure all reviews are accurately represented on our site. If there’s anything further we can do to make this right, please reach out to our customer service team. We appreciate the opportunity to address these concerns and are committed to enhancing your experience with us.