Payne Glasses LLCReviews of payneglasses.com

Great customer support with US agent. Prices great - shipping quick.

Ordering the glasses was a bit complicated, with so many options and ads popping up. Overall, it was okay.

Disappointed that I was unable to use two different payment methods. I had to change my order. I wanted to use the balance of my flex benefit card and then pay the rest with my credit card. Since I was unable to do that I had to settle for a second choice.

I’ve made 5-6 seamless orders with Payne so far. The last one, I paid $13.90 for a sunglasses upgrade to non-prescription lenses and the glasses came untreated, just plain lenses. I raised the issue and they basically blamed me for ordering them without a prescription, and said I could return for store credit or a 50% refund. I chose the store credit as it felt bad to pay for their mistake, but then they made me use it right away rather than save for the next time I need glasses. Since I no longer trusted that ordering non-prescription sunglasses actually worked, I had to pay more to get my usual prescription. Payne, refunding a measly $13.90 for your mistake would have made this a 5-star review with no question I’d be coming back next time. Now that is definitely in question, I may consider Zenni or another provider next time. I *do* however like the replacement glasses I got. I just felt like the customer service was so bad, which usually doesn’t matter when things go well, but it’s really grating on me. Just do better at owning your mistakes. I felt blamed as a customer for pointing out that I didn’t get what I paid for. Extremely bad vibes.

EASY TO REORDER I love my glasses from Payne Glasses and have reordered so I have an extra pair of all 4 that I love! I'll keep coming back!

Cute glasses for a great price and fast shipping! I bought 3 pairs of glasses from them and I plan on buying a few more soon for my daughter and I. I’ll never buy my glasses from anywhere other than paynes. They also send a glasses box and a cleaning cloth with your glasses! I recommend that you also buy all of your glasses from them you definitely won’t regret it!!! P.s. I’m not being paid to write this good review btw they are really that great of a company and I don’t want y’all to miss out.

I love your glasses. This is my third pair I have ordered.

Have ordered many glasses from Paynes. So many choices and very helpful staff for any questions. Love them.