Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCFeb 10, 2025

We sincerely apologize for the delay in your order and understand how frustrating this must be. Our final inspection process is in place to ensure your glasses meet our quality standards before they are shipped, but we understand that waiting this long is not ideal. We truly value your business and regret that this experience has not met your expectations. If there’s anything else we can do to help, please let us know.

Response from Payne Glasses LLCFeb 10, 2025

We understand how important it is to receive your order on time, and we sincerely apologize for any frustration this may have caused. Upon reviewing your order, we see that the selected shipping method was our standard delivery, which typically takes 6-12 business days and the order is still within this timeframe.

Response from Payne Glasses LLCFeb 12, 2025

We're very sorry to hear that your new glasses did not meet your expectations and that you are frustrated with your experience. We strive to provide quality eyewear and excellent customer service, and I regret that we have fallen short in your case. Regarding your bifocal lenses, we understand how important proper placement is for comfortable vision. We did send an email on the 6th confirming that your remake order is in process, and our team is actively working to complete it as quickly as possible. We appreciate your patience and hope to improve your experience with us.