Payne Glasses LLCPayne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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customer
I love this site for my glasses! They have cheap frames that are super sturdy. Updating my prescription was a breeze. They have always shipped my pairs in a timely manner. I have received every pair (3) earlier than it says by 2-4 days. The site is easy to navigate. Sometimes it does lag or boot me to the very beginning if I am on there for a long time though. That is the only downfall. Not sure if that can be fixed. Would be 5 stars if it was.
Nancy B.
I received a pair of glasses that were crooked on my face and they were unable to be adjusted. I immediately called customer service within 24 hours of receiving the glasses. They told me they would repair the glasses, and I told them that they were manufactured incorrectly and the frames needed to be replaced. They guaranteed me that they would replace the frames. I sent them back and three weeks later I received the " "new"glasses, but they were the exact same frames and were still uneven on my face.!! Payne Eyewear is difficult to work with add iv discourage anyone from ordering glasses from this company. This was my 20th pair of glasses, but my first through Payne. I will reorder my glasses through Zenni.com, which has always done amazing work on my glasses. Avoid Payne Eyewear.
Response from Payne Glasses LLCApr 8, 2025
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your glasses didn’t fit properly and that the experience left you feeling disappointed. We know how important comfort and quality are, and we regret that we didn’t meet your expectations this time. At Payne, we use a brand-new frame for every remake to ensure quality and consistency. However, because every person’s facial structure is unique, not all frames will arrive perfectly fitted right out of the box. Sometimes, a minor adjustment may be needed to achieve the best fit—and we understand how frustrating that can be when expectations are different. Thank you again for your feedback, and we’re truly sorry we didn’t deliver a better experience.
Pandora H.
The ordering process was simple and very easy to follow! Your glasses are of quality manufacturing!
Marion
Good selection of frames easy to order.
Laurie J.
These look like the cheapest glasses possible. They are unattractive. They look like plastic. I will not order from you again.
Response from Payne Glasses LLCApr 8, 2025
We’re sorry to hear that your recent order didn’t meet your expectations. We understand how important it is to feel confident in your glasses, and we regret that this pair wasn’t the right fit for you. While our frames are designed to be lightweight and budget-friendly, we recognize that preferences in style and material can vary. The good news is that you're covered under our warranty, and we'd be happy to help you select a different frame that better suits your taste. Please don’t hesitate to reach out to our customer support team —we’ll guide you through the process and ensure you end up with a pair of glasses you feel great about. Thank you again for your feedback and for giving us a try.
Nancy D.
I have ordered from you before,,, was very easy,, this time it took me an hour to figured out how to order,,,,,,
John M.
They did not darken when I was driving in the car.
Response from Payne Glasses LLCApr 8, 2025
Thanks for your feedback! We're sorry to hear your lenses didn’t darken while driving. Most photochromic lenses react to UV light, which is often blocked by your car’s windshield—so they may not darken as expected inside a vehicle. We understand this can be frustrating. It seems we are already working on a resolution, as outlined with your warranty. Thank you for giving us the chance to help you correct this.
Domingo A.
Good quality glasses. I have ordered several glasses from you and everything is excellent. I can see better with your glasses than the others I had before. I hope this one is the same or better..
