Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCSep 7, 2026

Prompt, helpful service is exactly what we want every customer to receive. We’re glad our team was there when you needed us!

Response from Payne Glasses LLCSep 7, 2026

We’re glad the ordering process was easy, but we understand why discovering a preselected warranty charge at checkout was frustrating. The Risk-Free Warranty can be removed before placing the order, but your feedback that this choice and its cost should be presented more prominently is fair, and we’re sharing it with our team.

Response from Payne Glasses LLCSep 7, 2026

Easy ordering, great service, and knowing you’ll continue to choose Payne is about as good a combination as we could ask for. We’re grateful to have earned your long-term confidence!

Response from Payne Glasses LLCSep 7, 2026

Courteous, professional support can make all the difference. We’ll make sure Julianna sees your kind words—thank you for taking the time to recognize her!

Response from Payne Glasses LLCSep 7, 2026

Thank you for providing the additional information so we could locate and review your order. After reviewing the order and communication history, we were able to confirm that the glasses were made with the lens options selected at the time of purchase. Unfortunately, the request for replacement was also made outside the applicable warranty period. We understand this wasn’t the outcome you were hoping for and are sorry we weren’t able to reach a resolution together.

Response from Payne Glasses LLCSep 7, 2026

Third or fourth pair and still “easy peasy” is exactly what we like to hear! We’re glad tools like Virtual Try-On, PD assistance, and easy prescription entry take some of the intimidation out of ordering glasses online. Here’s to many more pairs!

Response from Payne Glasses LLCSep 7, 2026

Three pairs in and still happy with both the glasses and the support behind them—that means a lot to us. We’re grateful to keep earning your confidence with each order!

Response from Payne Glasses LLCSep 7, 2026

Finding a great pair is even better when our team can help you track down the next one too. We’re thrilled to be your new go-to for glasses. Thank you for trusting Payne!