Meryl
It’s not that informative on the funds…
It’s not that informative on the funds and balance taken and fees. The app is nothing but basic. It’s scary letting the site get 100% access to everything on your FBA account even though they say they won’t do anything. I wish the person that signs you up was helpful at all times. The person that signs you up texts you constantly but after it’s done they don’t seem to care to help much afterwards and you get told to contact someone else. It’s half ass customer service and it’s tough letting someone mess with your money and get the dissatisfaction.
Response from PayabilityApr 28, 2022
Hi Meryl, Thank you for taking the time to submit your feedback. I will pass along each observation to the appropriate team here at Payability. Addressing your first concern, our Payability app currently offers the basic information you would need to do a quick check on your Payability account while on the go. That said, you are totally right, it could certainly be more robust to include all of the functionality that is included on the web browser. We will work to update our application as soon as possible! In regards to your concerns surrounding marketplace access, we understand how it can be worrisome to provide a business viewing access to your store. Since Payability is providing you financing and we do all of our underwriting within the marketplace we're reviewing, we need to be able to understand who we're working with and the overall health of the account. Things like advertising spend, Amazon loans, etc are important to us because we need to know what funds are being paid to Amazon from what we advance to you. In the agreement, it states we'll never make any changes or edits to your account so you're completely protected there. As the Manager of the Customer Experience Team here, I take the feedback regarding your interactions with our Sales and Support Teams here extremely seriously and want to address these concerns directly. I would love the opportunity to speak with you so you can provide me with more details as to where we may have gone wrong and how I can make it right! I left you a voicemail and emailed you this week to set up time to speak. I am confident that if we can go over your account together, and your concerns in detail, you will feel a lot more comfortable moving forward with using our services. Feel free to email me directly as well, [email protected]. Looking forward to hearing from you soon! Best, Megan Head of Customer Experience