Payability provides fast, flexible funding to online sellers based on their marketplace sales history. We help businesses grow faster by providing the capital they need to buy larger inventory purchases, spend big on advertising, and operate their business. We also offer accelerated next-day payouts to sellers using marketplaces like Amazon that usually take weeks to pay sellers. So far, we've provided over $3 billion to eCommerce entrepreneurs. As we continue to grow as a company, we're focused on expanding to new marketplaces and offering a larger variety of flexible funding products.
Payability (payability.com) has 460 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
payability.com
Website
payability.com
Category
Investments & Wealth
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 5% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am taking a course for Amazon Seller and have had the opportunity to hear many experiences about issues and solutions and noticed that many of the critics of users were related to their bad experiences with Payability because of hidden conditions and high fees. They all pointed that the fees were even charged directly from your Amazon account and sometimes the charge was even higher than what you were suppose to pay back. I hope nobody takes the risk with them.
Response from PayabilityOct 23, 2024
Hi Adrian,
Thank you for your feedback. We want to clarify that the experiences you mentioned do not reflect our practices. It’s important to note that you are not a Payability customer, and have never had an account with us, so we’d like to correct some misconceptions:
No Hidden Fees: All of our fees and terms are fully transparent and clearly communicated from the start. There is a simple and completely optional transfer fee. That is the only fee we may charge.
No Amazon Account Deductions: We never charge fees directly from Amazon accounts. All payments are processed through the Payability platform.
If you have any questions or would like to learn more, feel free to reach out. We're always happy to help clarify.
Megan Nelson
Director Of Customer Experience
[email protected]
DR
Drea R.
They ask for intrusive information and…
They ask for intrusive information and string you along like they’re going to approve you, then at the very end tell you, no sorry you have to be 50% fba in order to use our services. Don’t you think that would be one of the first things they ask from you if it’s that much of a deal breaker? Thanks for wasting my time.
Response from PayabilityApr 26, 2024
Hi Drea,
We regret any inconvenience experienced during the application process. Our priority is to ensure a seamless experience by providing clear and transparent information.
Please understand that we require your marketplace information to assess your eligibility for financing, as we do not conduct credit checks. This information allows us to accurately determine your suitability for our services. Eligibility may vary based on your fulfillment type, and we can only ascertain this upon reviewing your marketplace details.
Should you have any further inquiries or concerns, please don't hesitate to contact me directly at [email protected].
Best,
Megan
Director of Customer Experience
ST
Spreading The L.
I really feel that they prey on small…
I really feel that they prey on small businesses. They get these fake reviews which make you want to give them a chance because when your a small business it's nice to have a helping hand with funding. However, with Payability I can say that my personal experience has me of really no shock. I started to see that they were a shady company about 1 month into starting to use their advancements. From the start they have made payments fail to charge additional fees and have had numerous "glitches" as they call them to where money is missing. Then when you finally complain they will fix it on the spot and say "there was a glitch". I now have had my fair share of their payments failing to debit like they should.. which then they always claim it as being my fault. I am not satisfied at all with this company and would not recommend them in any type of way other than to stay far away if you can! I wish that I would have never utilized their services ever! They will set you up for complete failure if you let them. If your with them now.. I would start the process of closing out with them as they scam people into these agreements claiming they signed crap that was never even shown at all. I come to find that they have you eSign on ONE DOCUMENT then link others to it as well and copy the signature. However, you don't see these documents or know of their existence until something goes wrong because they will quickly think they are sneaky to then bring these "documents" about. I am a bit smarter than you may think and will do what I have to do to make this right! They claim I owe them a ridiculous amount of money and find it hilarious that you would turn your "glitches" into my problem. God bless and hope this review finds you well. Steer clear is all I can say! Best of luck! I will be making sure to share this experience with the world on all means of social media to let others know to stay away from these nasty sharks.
Response from PayabilityNov 7, 2022
Hello,
Thank you for taking the time to leave your feedback. We would love the opportunity to speak with you directly to address any concerns you have however you did not leave this review under a real name or email address so we are unable to locate any real account for you. That said, the way the Instant Access service works is we advance you a percentage of your shipped sales from your marketplace daily and each time your marketplace releases a disbursement to your bank account, we debit your bank account the portion of sales that we advanced you. We only debit repayment when there is a marketplace payment sent to your bank account as we have already advanced you a large portion of this marketplace disbursement early. This is how Payability is repaid for the daily sales advancements we make available to you. We would not intentionally ‘fail’ any repayment debit as this is the only way we are repaid for the funds we advanced you early. In the rare instance that a repayment debit fails, in which the only cause is the funds allocated from the marketplace payment to repay us were used or taken by the bank account holder, we would reach out to our customer multiple times to see what could have caused this issue and how we can rectify it going forward. As a business ourselves, we do need to make sure we are properly repaid for the money that we advance.
Regarding the Payability contract, once it has been reviewed and signed by the account owner a copy of it is sent to you via email and is accessible to you in your own Docusign account at any time.
I am unsure of the glitches you are referring to but if you are able to provide me your real email address to reach out to you I would be happy to dig into your account further.
Best,
Megan
Director of Customer Experience
LE
Leandro
I never understood the charges the fees…
I never understood the charges the fees are very shady they said one thing then it does not add up . Just confusing
Response from PayabilityMay 27, 2022
Hi Leandro,
I tried to reach out to you directly several times since you left this feedback regarding the Payability fee structure however I have not heard back from you. I am confident if we are able to touch base and go over your account in detail I can clear up anything on your account that is confusing to you. You can reach me directly at [email protected] and we can set up a date and time that works best for you to go over your account.
Looking forward to hearing from you soon!
Best,
Megan
Head of Customer Experience
SH
Shatina
They have you payback quickly and fast
They have you payback quickly and fast. They also do not report to your credit bureau. Scam.
Response from PayabilityNov 30, 2021
Hi Shatina,
Thank you for taking the time to share this feedback. After speaking with you directly on the phone it seems that your biggest pain point is that Payability does not report your Instant Advance repayments to the credit bureau. Payability chooses not to pull credit scores to make underwriting decisions because we believe that personal history with credit should not impact your Ecommerce business. Likewise, we unfortunately do not report to bureaus for customers that are active. If you have any further questions on this you can email us directly at [email protected]
JU
Justin
Hidden fees double your quoted cost! Review from a 7-figure Amazon Seller.
Hi! I'm a 7-figure seller that just stopped working with Payability. Here's why:
They are hiding fees in the fine print. It's obvious once you get onto the platform... they quoted us 1% of revenue with a 10% reserve. If you have anything higher than this you're being ripped off - you can negotiate it down.
But here's the catch... their quotes are NOT accurate and they completely fail to disclose the additional fee I'm about to explain. This fee DOUBLES your "on paper" fee, and you'll never see it until you start working with them. Think you're going to be paying 1.5%? Plan for 3% in reality.
If you're reading this you know what Payability is, so I won't explain it. Basically their is a growing balance of "receivables" that they have purchased that are constantly in your account. For example say that at any given time they are "holding" $40,000 of your receivables. When they purchase these and pay you out they charge you their 1% fee for doing so (or whatever your rate is). Totally fair! But here's the catch.... the "loan period" ends every two weeks. And when the loan period ends your fees are RECALCULATED!
So if you have $10,000 in receivables "factored" (purchased by Payability and paid out to you) they charge you the 1%, then when that amount rolls over (all amounts ALWAYS end up rolling over) you are charged ANOTHER 1%. So you are paying DOUBLE the normal fee.
This additional fee is showed NOWHERE up front, on their site, or in anything besides the fine print of the paperwork. If you aren't looking for it you will never spot it, and that's the point. They're hiding half of the fee that they are charging you and it ends up adding up massively. If you're running a 20% profit margin like us 1% of revenue sounds ok for steady cash flow. But 2% of revenue? That's 10% of our total profit! Do you REALLY need to pay 10% of your total profit just to get money two weeks early? Absolutely not!
And if you want to get off the wheel you have to fork over a FULL MONTH of your revenue just to pay them back the factoring costs. In the long run we can say it is absolutely not worth it. Avoid factoring like it's the plague, and avoid this company especially - I bet in a few years we all read about their deceptive practices in a class action law suit.
If they respond saying this isn't true just think to yourself.... do they have an incentive to lie to you? Check the fine print of your contract for "rebalancing" or any synonyms of that word and you'll know I'm telling the truth.
Edit: By the way we called them out on this!! Their response? NO ONE at their company could explain what was going on. We had to go all the way up to the CFO to get an explanation of what was happening. They DO NOT want this information out there and their sales reps will 100% lie to you to get you to sign up. Don't trust anything they say - read the fine print!
Response to Payability:
Their response to this is hilarious - I wish Trustpilot let me reply. This is a BS workaround that they're using. Their system makes it so that this happens 100% of the time. They absolutely did not disclose this except in the fine print of the contract. I love how they blame it on our account and Amazon though. This company is a shark. They're basically payday loans for ecommerce. Come into this expecting your fees to be 2-3x what they quote and you will be fine. Do not believe a word they say, their PR department is paid to shove this under the rug and hide it from you. If you're going to work with them expect 2-3x fees and you're fine.
Response from PayabilityJun 17, 2021
Hello Justin,
Thank you for taking the time to share your feedback.
Payability’s fees are assessed on the total receivables purchased within a pay period. That includes the total product charges and any positive amounts on the Amazon balance - including Amazon’s “Account Level Reserve”. Payability’s service is advancing sales with the expectation that we’re getting repaid at the end of each statement. In cases where Amazon holds a portion or all of your funds at the end of the statement as the “Account Level Reserve” the Payability fee is assessed on this balance since it’s not being repaid in the regular 2-week period. Payability is now waiting longer to get repaid for funds that have already advanced to you, being that these funds are outstanding for 2 pay periods rather than 1.
This is a feature of using Payability that we are transparent about, as it is outlined in our contract and is explained during the onboarding process by an Account Executive prior to activating your account. We also disclose our fees daily on your Payability dashboard for you to review at any time.
Based on the information provided, we were not able to identify and review your account. Our Support team will also clarify any questions about the Amazon Account Level Reserve and how the fees are assessed, and we would love to connect with you and find out more about who you have spoken with here.
Please reach out to us directly ([email protected]) so we can dig into your specific case.
BB
BJ B.
Payability fee structure is deceptive…
Payability fee structure is deceptive and fraudulent. After over 9 months of using the service for standard payments (if you research real reviews you will see the payments are not next day or instant), I discovered the actual fees were almost 6% of gross sales on. Many people think it's similar to a regular merchant where they take 2% off the net that is sent but it's actually gross plus hidden fees. The hidden fee structure works like this - Say you have $1000 in sales in 5 days, automatically you are charged 2% on that ($40), next you get 75% of the net sales of that $1000. So if you paid $400 total in shipping fees and amazon fees, you would get 75% of $600 ($450) but before that, Amazon reserve amount is taken into consideration so it is actually even less but here's where the trick is:
When Payability releases the 25% of their reserve from that period of sales you get charged another 2%, when amazon releases funds to Payability, you get charged another 2%, and finally when your reserves are released from amazon, you get charged another 2%.
During my time with them, I had $83,000 in gross sales, netted about $43,000 from Amazon, and Payability took over $4600. So the reality of payability is 5.6% of gross sales and, in my case, over 33% of all profits. Because remember, Amazon paid out $43000 but that hasn't factored in the Cost of Goods Sold.
Google Payability Fees to see their advertised fees and compare it to our case study at sitelead net
This is similar to a payday loan company and they have load of complaints with the BBB and everywhere else. They are just really good and reputation management (and hiding fees)
Edit 2/16/2021: Per Payability's website and listing on Google, their financial services are simple, fixed, and a flat fee. This is simply not true. Here is the exact text from their Google listing and website:
"Payability charges a simple, fixed flat fee typically between 1% and 2% of your gross sales. For example, if you are an Amazon Seller who qualifies for a custom fee of 2%, and your gross sales are $10,000 in a payment period, you will pay a $200 fee to receive daily, next day payouts."
There is no confusion. I have audited over 4,000 transactions from Amazon including everything from canceled orders and returns to charge backs and it doesn't even come close to what they charged me for. Since the entire time I have sold on Amazon, I have never even sold as much in Gross sales as they claimed. Stay far away from this company.
Also, I have not communicated my account information to Trust Pilot until after Payability's response so it's interesting how they would know the exact account this review is connected to.
Response from PayabilityFeb 16, 2021
Hi there, Thank you for taking the time to share your feedback.
It appears that there is some confusion on how the fees are assessed, however, this is outlined in our contract and was reviewed with your Account Executive prior to activating your account.
Payability’s fees are assessed on the total gross sales within a pay period. There is no fee upon reserve releases or for Amazon’s payment being received, however, a fee is assessed on any Account Level Reserves (also known as Unavailable Balances) being that these funds are outstanding for 2 pay periods rather than 1.
We hope this helps clarify but please reach out to us directly ([email protected]) if you have further questions.
Best,
Payability
JK
Jessica K.
Don’t let them lie to you they do go…
Don’t let them lie to you they do go off your credit report
Response from PayabilityFeb 10, 2021
Hi Jessica,
Thank you for taking the time to share your feedback. It sounds like your application with Payability was not approved and I’m sorry if there was a disconnect. Payability does not perform credit checks on any applicants, however we do perform a background check on public information only. This would never impact your credit score, and all information received is published publicly. If you have any questions that we can help clarify, please feel free to reach out to our sales team ([email protected]).
All the best,
Payability