loiuyew
Recommend
Update 2023 The company at some point seems to have gone under new management again or at least the site and policies were updated. Prior it would not allow changing of 2FA, lots of problems as I described below, but now has a new, clean interface/site, allows changing security settings, no issues. Is only available for institutions however. Previous August 2021: I would not recommend you use this company for any reason. I was using Paxos from before it was called Paxos (Itbit) and everything was very good at that time. No issues and customer service responded to requests. There was even a phone line with great agents (some overseas, I believe). Since being rebranded as Paxos things have gone downhill. Customer service does not seem to speak English and doesn't understand anything. You get responses to emails, but they are incoherent. They don't answer your questions. They ask you repeated questions about the source of funds, transaction history, and even though you answer them, they say you haven't answered them and keep e-mailing you. They spam you constantly with emails, I literally probably have 30 emails from them in the past couple weeks. Then instead of addressing any concerns, they start threatening you. I have never experienced such a poor level of customer service. I see from other reviews (here and elsewhere) that I am not alone in being bombarded with invasive requests that cannot be satisfied. In addition they use poor security practices. The security was much better under the previous company. It's not worth it to stay with them.