Paxos is a financial technology company delivering pioneering blockchain solutions for global financial institutions. Our flagship service is Bankchain, a next-generation blockchain settlement platform that is transforming post-trade across capital mar...
Paxos (paxos.com) has 30 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
Showing 27 reviews with 1 star · Clear filters
Luis F C.
Sent 1 PAXG and $2400 to an account I opened. Tried to withdraw and my request has not been processed they request additional information and when I send it my email is rejected by their server. They are now holding $4500 dollars aprox and I do not know if I am going to recover my funds. Support tickets have not helped so far. Will update… My funds were released and fully recovered it took about 2 days and several tickets
Andre
I've never seen such an annoying exchange such as Paxos! There are tons of issues which makes it not suitable for individuals, and probably everyone else too: - Extremely slow to proceed sales of PAXG - Expensive fees - Illiquid built-in crypto exchange - Extremely invasive ToS where your money doesn't belong to you anymore (pretty much the opposite of what Bitcoin was built for) - Low withdrawal limits despite KYC - Asking more information and documents every week despite providing them already On top of that this is the second time I receive an email asking for more information in the span of a few hours, feels almost like harassment. I already lost massively because of the price per ounce crashing lately, figured out cryptos isn't that bad after all. Beware of BUSD, PAX and PAXG tokens on Ethereum network, they are subject to the same ToS and they can seize your assets anytime for any reason.
Martin F.
Frustrated after sending a transfer to @PaxosStandard and discovering that I used the incorrect Bank account (wire-back minus 86€ ) As a customer it was not clear in their UX that when I'm sending a non-USD wire I need to use the main bank. A pity because I liked their platform and they are a respected company. However the confusing user experience and the fact that if you loose money on a wire transfer, even following their indications, it will be not compensated make me think twice about depositing money again with them. My only intention was to buy an ounce of Pax Gold and make an investment. Instead I lost 5% of the money I transferred to the USA because is not clearly explained how to transfer the money from a non USD account. Be aware, send an email to support, make 100% sure that your transfer is going to arrive. Otherwise you are on your own, don’t expect that Paxos support is going to save you on this one. Actually I still wonder why they put two bank accounts on their deposit instructions when only one is associated with your account.