West Coast C.
Boxes arrived broken open
Boxes arrived broken open. These cheap boxes are ALWAYS trashed and product is affected

The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad.If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement?It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you.Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.
pawTree (pawtree.com) has 987 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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West Coast C.
Boxes arrived broken open. These cheap boxes are ALWAYS trashed and product is affected
Sandi & C.
The delivery was awful - the box was crushed. My dog loves the Duck Mango freeze dried treats, but a bag is too pricey to worry about a lousy packing and shipping job.
Response from pawTreeSep 3, 2026
We’re so glad your dog loves the Duck & Mango treats! We’re very sorry your package arrived in that condition and completely understand your disappointment. We appreciate you sharing your experience and will use your feedback as we continue working to improve the delivery experience.
Customer
Website is difficult. Kept trying to manage autistic and get sooner but could not.
Response from pawTreeSep 3, 2026
Thank you for sharing your feedback. We’re sorry the website made managing your autoship more difficult than it should have been. We appreciate you bringing this to our attention as we continue working to make the online experience easier.
customer
Your website is not user friendly. I recently tried to place another order, I kept getting a message that the item was out of stock, but it wasn't originally listed that way. I still haven't received part of my original order which was almost 2 months ago. Also, you should have Pawtree not Support show in your emails about orders. That looks FAKE.
Ginacustomer
I love Pawtree products....However, your online store website is very slow and frustrating. Please look into a more efficient way to order the products we need. Thank you.
Response from pawTreeJun 7, 2024
Thank you so much for letting us know about your experience! We are always looking for ways to continue growing and improving our website is one of them.
Claire
For how expensive the food is, free shipping would be greatly appreciated.
Response from pawTreeJun 3, 2024
Hi Claire! Thank you for taking the time to leave feedback! We are always looking for ways to reduce shipping costs and we will keep this in mind as we continue to grow. Thank you for trusting us with your pet's health.
Ron G.
Just started to use the food. Too early to determine, but it appears the results are favorable. However, the increase cost is significant and shipping is slow. So, we will give it some time but will need to see the benefit for the extra expense.
Response from pawTreeJun 3, 2024
Hi Ron! Please keep us updated on your pet's journey! We are so sorry to hear that this was your shipping experience! We are working to improve it and we appreciate your feedback. If there's any way we can help,please contact us at [email protected].
EnjyLif
I’m a first time buyer who purchased a “puppy bundle” as recommended by my breeder. I was expecting to receive all items in the bundle when the order was placed. When the odor eliminator didn’t come with the bundle I received a message indicating it would be sent as soon as it’s available. Almost three weeks later and I’ve not received the product or any additional information on when I might receive the product. Since I paid for the eliminator product, I can only hope I receive it soon or at least receive information on when I might expect it.
Response from pawTreeMay 20, 2024
Hi! We are so sorry to hear that this was your experience! Please contact us at [email protected] or 855.940.5234 and our customer support team will be happy to get this resolved.