Dave W.
You need to upgrade your page where if…
You need to upgrade your page where if something is out of stock. You charge customer don't offer a refund . When I call support team they simply say you will ship it when you are back in stock. Oh sorry don't know when it will be in-stock. Then are your shipping when a customer/me spends $300 to $400 per order . Either spend more on certain products and then can ship free . Confused and frustrated.
Response from pawTreeApr 2, 2026
Hi Dave, thank you for taking the time to share your experience with us. We’re very sorry for the frustration this caused! We’re actively reviewing how we communicate stock availability and order status so expectations are clearer moving forward. We also hear your concerns around shipping. We aim to provide the best possible value, and your perspective as a loyal customer is incredibly important as we continue to evaluate that experience. Thank you again for your feedback, it’s been shared with our team and will help guide improvements.


