pawTreeReviews of pawtree.com

First, and foremost, pawTree is an MLM company, meaning breeders make A LOT of money to convince their customers that this is an exceptional product for the puppies they are adopting (though there is a staggering amount of evidence to the contrary). Next, the customer service is not consistent. We had an issue arise where an initial order of food was making our puppy sick, and they replaced the food immediately. We were so impressed. Unfortunately, when we had another issue arise later, we received a completely different response. Almost like we were dealing with a different company. Apparently, you get the "nice" customer service facade at the start, but that goes away if you have more than one issue. We felt deceived. Not to mention, we spent a fortune in shipping costs to return items we could not use. Finally, most reputable veterinarians have never heard of pawTree, and when they research the company, they are not impressed. In summary, I would highly recommend you do your due diligence in researching the company before buying their products for your pets. Their MLM structure ensures that the high price you pay has nothing to do with high quality and everything to do with lining the pockets of greedy owners and breeders.

We have been using PawTree for our American staffy for a little over a year now. He’s a pretty big dog, and we’ve been using the joint support plus and salmon oil. We noticed a huge difference in our dogs mobility when he takes them. Unfortunately, we will stop using PawTree and look for another company. With their new packaging, I noticed a difference in ingredients in the joint support supplements. One of the ingredients used to be liver oil, this is now been substituted for canola oil and later on down the list is sunflower oil, which are both inflammatory, giving us opposite effect in what we’re intending to give our dog. At the same price. They are using lower quality ingredients now.

Never sent me the rest of my order!

First time customer. I order two different items. I received one item! I paid for two items, where is my 2nd item? Please issue a refund on the second item or explain where it is.

UPS did not deliver to my front door, but left it on top of my driveway instead of walking it down and putting it on my front porch

Merchandise did mot arrive

I have contacted support 2 times about an item that I did not receive with my order. And now I am realizing it is 2 items that were not received. I haven’t gotten a reply from them at all and it has been almost a week. I guess I just take the loss.

My dog food arrived today and the package (boxes) were loaded with ants. I brought in inside (Not being aware of the ants) and within moments I (and my island) had ants crawling all over. The boxes should be taped firmly on all sides so this does not happen. Thankfully none seemed to have gotten into the dog food. My dog enjoys the product but it would be nice if it could be purchased in stores.