pawshake.comReviews of pawshake.com

Good app, some software problems from time to time and quite a fee taken away from petsitters but overall a good experience

Everything has been excellent so far.

I worked as a sitter before and it is stressful. Many clients decided to not follow the system by paying cash because it is easier without the constant booking. This is the example where owners requires recurring walks but on certain days only. Some of us had to improvise. Not to mention, they take a huge chunk of my hardwork when I already set a low rate for pet owners. It is frustrating to both pet sitters and pet owners. I can't believe I've worked this long for a company who doesn't care about anything else but making their own money.

As a minder in Sydney, Australia, being with this company for over 18 months, I can confirm all the comments from other sitters are true. This is an American company (governing laws are state and federal courts of the State of California) and they have only their interest in mind. They don’t care neither about pet owners nor sitters. From their own Terms and Conditions: “Pawshake may, in its sole discretion, for any reason or no reason, with or without notice (i) terminate or suspend your account and your access to the Site” My account was suspended three times so far, for no valid reason, only to be re-instated a week later, after proving they were wrong. Imagine leaving your precious pet for a few weeks, while going overseas, expecting updates and photos on the website, and suddenly the minder you left your pet with disappears from the site??? Stay away from Pawshake. There are other more reliable companies like Madpaws.com.au or Petcloud.com.au who are even donating 5% to RSPCA. Or search local facebook groups. You can find the best and the worst minders on any site. Definitely do ‘meet and greet’ first and do what feels best for you and your pet. But please stay away from dodgy companies like ‘Pawshake’!

I am totally fustrated using pawshake. The site is hard to navigate, if I send them an email I get condescending automated replies until they eventually read it & then you get the usual sorry but they still dont sort my problem out, even though they say your ticket is resolved whatever that is supposed to mean they send emails asking if your satisfied & when I say no & give them my reasons they never reply. I will finish by saying I only stay with pawshake because of Meika, she is helpful, polite, punctual & most of all very caring to my cat Bobby, he is quite timid but obviously loves her & she keeps me updated with pictures etc.

This company overcharged us by $120 and told us they would refund the money immediately. It has been over two weeks and we not only do not have the money they overcharged, but are now ignoring our emails. Extremely unreliable, dodgy company that I would avoid. To Pawshake - as per our emails - PLEASE REFUND THE MONEY YOU OWE US IMMEDIATELY.

Very very disappointed. Booked sitter through PawShake and paid her to visit our pets every day however when we got home, cat litter tray was completely saturated so wet litter hadn't been removed for days. Bird feeders were overflowing and the chooks water was filthy. Complained to PawShake and despite sending them photos, we were treated as though we were making it up!!! Dodgy as. Would never trust them with our pets again and would not recommend at all. Hardly surprising they don't let people leave reviews on their FB page!

Als je probeert op deze site een dierenoppas te vinden, is er veel aanbod. Als je vervolgens probeert daadwerkelijk opvang te regelen, blijkt - na zes berichten te hebben gestuurd - niemand beschikbaar op de tijd die bij hen aangegeven staat als 'vrij'. Ook staan mensen in de 'honden-oppas' sectie die vervolgens aangeven 'nooit op honden te passen'. Je krijgt automatische afwijzingen terug zonder persoonlijk bericht wat helemaal een domper is als je zelf wel een net berichtje hebt gestuurd. Inmiddels ook wat goede ervaringen mee gehad en dan is het wel echt een fijjn concept. Ik raad echter iedereen aan om een aantal berichten te sturen naar verschillende oppassen (denk 3/4 oppassen per gewenste datum). Dan zal er iemand bij zitten die wel kan. Denk dat het voor Pawshake misschien een goed idee is om een consequentie te verbinden aan het feit dat mensen beschikbaarheid opgeven, maar steeds mensen afwijzen op 'beschikbare tijden/dagen'. Misschien niet meteen de eerste keer, maar wel als het vaker gebeurt. Dan komt er vanzelf een realistischer beeld op de site en komen mensen die het wel netjes geregeld hebben beter naar voren.