pawshake.comReviews of pawshake.com

Eenvoudig zoeken en simpel reserveren. Tevens een vertrouwd gevoel dat degenen die zich beschikbaar stellen enigszins gecontroleerd zijn.

Professional and caring dog trainer and minder. Great week had by my dogs.

Die Gesamterfahrung war großartig. Ich habe einen sehr professionellen Tiersitter für meinen Hund in meiner Nähe gefunden und alles war in Ordnung. Keine Probleme mit Zahlungen, sicheren Nachrichten und den Reservierungsbedingungen von Pawshake

Esther was fantastic the cats just loved her!! I think they were disappointed when we returned home. She was amazing.

Keayla was so sweet with our fur baby. She also sent photos everyday. I felt very confidant leaving our pet with her while we were away. I've already rebooked Keayla for our next trip.

Pawshake does not seem to care about their sitters. My account was deactivated after a friendly client conversation, where they said they would keep me in mind for future bookings, yet I was falsely accused of bypassing the platform (apparently pet owners cannot choose to talk to more than one sitter and decide who to book with, according to Pawshake). A week later, no response, no account reinstatement, and clients who trust me with their pets are still waiting. Customer service is terrible, I cannot recommend Pawshake if they carry on like this. UPDATE: Pawshake suspended my account by taking a message out of context. I have always kept bookings on the platform (including a recent 10-day booking), only exchanging numbers when clients asked for an emergency contact. In one message I explained that I sometimes adjust rates on Pawshake for loyal clients as a courtesy. Communication happened elsewhere (Whatsapp in this case), but the bookings never did. Despite this, I was accused of misconduct. One staff member even wrote: “Please could you kindly stop sending multiple requests for the same information?” This was after I chased them several times - not only about my suspension, but also to request information needed for my tax declaration (which I can’t access since being blocked). If I rely on those records for tax purposes, why would I risk lying about taking work off-platform? They also falsely claimed I hadn’t replied to their initial “friendly notice.” I sent screenshots proving otherwise, which were ignored. I emailed again yesterday, still no reply. Multiple follow-ups were necessary only because their response times and quality of communication have been poor. I believe it is not standard practice for a business to ignore messages and selectively respond at their convenience. Another accusation was: “Nor has there been a confirmed booking for the dates specified.” The client let me know they chose a cheaper sitter, but still mentioned they would keep me in mind for future bookings on the platform. Pawshake twisted this into “suspicious activity” and suspended me. Michael also claimed: “Our systems have detected an explicit attempt to arrange payments outside Pawshake. As stated in the user agreement asking and accepting for cash is strictly forbidden.” This is completely false. At no point have I ever told clients to book me through WhatsApp or other ways, nor have I requested or accepted cash, or shared payment details. Every single booking and payment went through Pawshake’s system for my safety and others’. Clients who trusted me are now left without support because Pawshake refuses to listen. Had the reason been solely the Whatsapp communication, I would've stopped this and assured them I would only message privately through Pawshake, but their reasons were different and kept changing. Although George responded faster (still defensive and accusatory), the handling and communication by Michael has been poor. Instead of a civil, two-way conversation, they jumped to conclusions, blocked my account, and never attempted reinstatement. I pointed out their inconsistencies, which they did not seem to like. I had hoped that, through my review and emails, Pawshake would acknowledge mistakes on their side and work with me to resolve the issue. While my communication on the platform triggered the flagging, the matter could have been resolved privately and promptly. Instead, their defensive responses further damage the perception of the business. If Pawshake is genuinely committed to resolving issues and supporting their sitters, I welcome them reaching out first as a sign of goodwill. If, however, they continue to uphold their claims despite the evidence I provided, sitters, clients, and prospective users can draw their own conclusions from my experience about how the platform handles issues.

Pawshake.com is a convenient platform for finding trusted pet sitters

Runsas valikoima hoitajia joista sai valita itselleen ja kukkarolle en sopivan. Vakuutukset on myös olemassa.