pawshake.comReviews of pawshake.com

DO NOT USE PAWSHAKE. If I could give them zero stars or a negative star I would. I had an extremely poor experience with Pawshake and was left $300 out of pocket. Essentially they refused to refund my money for 10 days of pre-paid walking and feeding of my dog which was not required due to extremely unfortunate and unforeseen circumstances. I booked 10 days of walking and feeding with Pawshake and a dog walker in Christchurch called Ellen while we were away for Christmas. Two days before we were due to go away our dog required significant emergency surgery to remove an ingrown barley grass seed. So I had to stay home to look after him post his surgery. Obviously this situation was unforeseen, acute, disruptive for my family, expensive and quite distressing. You'd think the company or the dog walker would have some empathy?... Anyway, I kept in touch with the walker throughout all of it and communicated clearly what was going on. In the end I had to cancel most of my holiday and stay home to look after our loved family pet post surgery. Obviously I then didn't require Pawshake services now and had to cancel. This is where it got 'interesting'. I was happy to contribute something for Ellen's time but thought not getting anything refunded at all was unreasonable. However Ellen went offline and would not even make contact with me to discuss a reasonable resolution - she'd got her payment from Pawshake (for doing nothing at all) so that's all she was concerned with. I was then stunned when I got a call from the NZ police to say i was 'harassing' her - after just TWO (polite) phone messages and ONE text message - none of which she replied to. So more stress to sort that out with the NZ police to explain the situation and make sure I didn't have anything on my record with them!). I guess she used her contacts or influence there somehow? Anyway, the Pawshake people also ran a mile from their so-called 'pawshake guarantee' and refused to refund any portion of my payment. Knowing that as the are not registered in NZ they know there is no opportunity to take them to the disputes tribunal or a NZ court. They got their 26% cut so they were happy. Which leave the out of pocket and frankly P!@#$d off customer with no-where to go but write this review and hope as many people as possible see it and take their hard earnt money elsewhere. If you've read this far you've done well. In conclusion, DO NOT USE PAWSHAKE. :)

nice work. good job

I have my beautiful German Shepherd Female Dog her name is Sozy she is wonderful I really like her she is my best friend and she is the best dog.

very good experience

If we could leave less than 1 star we would. Pawshake is great until it all goes wrong. We are a sitter and also have used the services of sitters for our dog. You can find a gem and then I suggest for the benefit of you both you sort something privately so greedy Pawshake don’t make money for doing nothing. They offer guarantees and insurances but when it comes to claiming and getting support they have poor service and slow turn around times to resolve. They don’t even have a process to vet sitters. You can claim anything on your profile and it is not verified. We will not be recommending them, using them or offering our services on this app again.

I found a very caring and considerate petsitter using Pawshake and found their messaging and booking process intuitive and straightforward!

Ich habe sehr kurzfristig eine Betreuung für meine beiden Hunde gebraucht. Ich würde bei Paw Shake fündig. Die Kontaktaufnahme erfolgte bereits kurze Zeit nach meiner Anfrage. Sogar meine etwas schwierigere Hündin nahm die Betreuung gut an. Ich würde mit Videos und Fotos versorgt. Hat mir ein wirklich gutes Gefühl gegeben und ich werde mit Sicherheit auf diese Betreuer wieder zurückgreifen.

Ein sehr gutes und übersichtliches Tiersitter Portal mit lokalen Tiersittern zum Aussuchen, gute Kommunikation. Die gewählte Tiersitterin war zuverlässig, kompetent und freundlich, meine Hündin hat sich sehr wohl gefühlt mit ihr und ich konnte vollkommen entspannt meinen Termin wahrnehmen.