pawshake.com Reviews | Read Customer Reviews of pawshake.com

pawshake.comReviews of pawshake.com

4.76,520 reviews
Pet Services
North Castanya Way 161, Portola Valley, California

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pawshake.com

About pawshake.com

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.

pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: pawshake.com
Category: Pet Services
Location: Portola Valley, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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pawshake.com reviews

6,520 approved reviews, newest moderated first

David B.
Dec 22, 2025
Straight forward booking system.
Straight forward booking system. Great housesitting experience. Already made two more bookings with same housesitter.
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Richard S.
Dec 21, 2025
Easy to use and find a pet carer
The website search is easy to use. There were many options in my area. The girl I chose was good and reliable.
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..
Dec 20, 2025
Het enige waar ik mee zit is dat jullie…
Het enige waar ik mee zit is dat jullie zo ve percentage innemen voor de rest top app
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Inga Z.
Dec 16, 2025
5 days waiting for payment
5 days waiting for payment! Looks like it fake company as they don’t have phone number to call!
Response from pawshake.comDec 17, 2025
Hi Inga, Thanks for your feedback — we understand that waiting for a payment can be frustrating. Pawshake releases sitter payouts 24–48 hours after a booking has ended. This short holding period allows time for any last-minute booking changes, refunds, or reported issues to be resolved fairly for both parties. Once the payout is released, the transfer is processed electronically. Depending on your bank, it can take several business days for the funds to appear in your account. Weekends, public holidays, and individual bank processing times can all affect how quickly this happens. Regarding contact methods: Pawshake does not offer phone support. As we move toward 2026, the vast majority of our community prefers written communication, as it provides a clear paper trail and allows us to investigate issues accurately. If you contact us via the Help Centre, our Support Team can assist you directly and provide tracking information for your payout where available. Please rest assured that all payments are processed securely. We’re always happy to help if you reach out through the app or Help Centre. Kind regards, Pawshake Support
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Sheree
Dec 15, 2025
First Time Using Pawshake!
First Time Using Pawshake! I was very impressed by the combination of professionalism and genuine care my pet sitter offered. I chose two home visits a day option for five days for my senior kitty and my sitter came over before the booked dates to meet and greet my treasured kitty. I received a report card every day which included his mood, energy levels, toileting etc and lots of photos. Knowing my cat was in his own space and being so well cared for, it gave me the peace of mind to really enjoy my holiday without worrying about my cat. I thoroughly recommend Pawshake, hiring a pet sitter through the app is easy and comfortable! I
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Yaty&shah E.
Dec 12, 2025
My 2nd time using Pawkit service very…
My 2nd time using Pawkit service very convieniece you can choose and compare their rate. And both service i received from them very good.
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Birgitt
Dec 12, 2025
Die Buchung ist unkompliziert und…
Die Buchung ist unkompliziert und kostenlos. Vom Tiersitter erhielten wir in den vereinbarten Zeiträumen Fotos und Infos zu den Tieren. Wer einen House- und Tiersitter sucht ist hier genau richtig.
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Gary T.
Dec 11, 2025
Would use again
Easy to use platform Variety of choice Provides good service
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