pawshake.comReviews of pawshake.com

Goede duidelijke website. Ook relevante informatie over de oppas, mogelijkheden en prijzen en de regels daaromtrent zijn aanwezig. Komt betrouwbaar over en ik ben niet teleurgesteld na mijn eerste ervaring.

Gebruiksvriendelijk forum om een goede oppas voor je huisdier te vinden. Duidelijke communicatie. Aanrader!

Pawshake app has been a big help for unexpected trips away. I've had only good experiences. I'm a bit cackhanded so found the calendars a bit clunky until I got used to them but I'm fine now 🙂

Makkelijk een oppas te vinden in de buurt met een duidelijke omschrijving wat deze persoon wil en kan. De gevonden oppas was uiteindelijk heel betrokken en heel fijn in de omgang voor ons en huisdier.

I found a perfect sitter in Pawshake and appreciate for it. Unfortunately after 2 years she moved to another place and I need to find a new sitter. I selected the one in the area with most recurring customer and most reviews. In the first meet&greet , I was not fully convinced about her, but made a very big mistake; I TRUSTED the REVIEWS and hired her. Unfortunately I had a very bad experience with her and even in the 3rd day of a 7 days booking, I asked her to leave the keys and do not take care of my cats anymore. After that I got a notification from Pawshake saying the reservation was cancelled and I will get a full refund. The first problem how could they cancel the reservation during reservation period without my acceptance. But the bigger problem, since the reservation was fully cancelled I couldn't leave a review. I contacted them and I would be happy to give the full amount for a review, but they did not accepted that. From my side this is something makes the REVIEWS in Pawshake not trustworthy. A sitter behaves badly to the pets, the pet owner realizes this behavior, and after that sitter can cancel the reservation without any approval from the pet owner and do not get any bad reviews. I was always asking myself, how there are no bad reviews in the website (so far I see only positive reviews) and that explains the reason. Generally I like Pawshake and their concept, but unfortunately from now on I would be more carefull while booking with them.

When my daughter was suffering from illness i am pleased Tracy her dog was well taken care of in her absense.

Pawshake has been an awful experience - I wish I could have rated it lower than 1 star. They take one of the highest fees around, and the staff are robots. I had my profile suspended back due to me adding a second profile - my first one had me and my partner and the second was just myself (pawshake has weird visibility algorithms that penalise you for having an old account vs newer accounts). They will take high fees, penalise you for pet owners lack of detail in messaging, won't let you respond to ascertain the job prior to accepting and then penalise you for not converting a job that in your description the owner should not have submitted in the first place. Try asking a question without having to accept a job! After all that I have lost the hundreds of reviews and earned pawshake thousands of dollars across the years. Please go to other companies like that are australian owned and have an australian team running the show and that take less fees, some even supports rspca with a portion of the fees yet still keep not only their sitters happy but also the clients. I was around when pawshake was just starting in australia when there was a smaller team just goes to show what happens when a company gets bigger and greedier.

I have been a Pawshake Pet Sitter in Perth, Australia for over 3 years now but since 23/3/23 my profile has been 'disabled by an administrator'. I have sent 3 emails and 1 written letter to them all with no response. The letter has actually been returned to me. Today I am able to login into my account but it is telling me to 'complete my profile'. All of my lovely reviews have gone, all of my clients have gone and there is nothing but the bare bones of the application. I am not starting over again!!! I don't know what is going on with this company but I am a long way from impressed. It's not like they don't have my contact details as I've given my cell & email address to them everytime I've tried to contact them. No-one has ever gotten back to me.