Megan M.
Great experience, UI could use work
the company sets expectations well and guided me through finding the sitter, providing accurate and complete details about the sitter and the home, scheduling a meet and greet prior to booking, and booking. our dogs were happy and healthy at the end of the booking. a few small notes: 1. you cannot alter a booking, only cancel, which makes for awkward tracking when you want to add a day to the reservation. 2. there's no booking list so you have to dig through your messages to find the details of your bookings. this gets complicated if you have more than a couple bookings scheduled. it would be nice to have a separate area that lists the booking requests and the status of each. 3. they recommend to communicate solely through Pawshake, which is honestly not feasible when someone is dogsitting. numbers should be exchanged in case of emergency. there should reasonable be guidelines around what to keep in Pawshake (money transactions, agreements on dates, etc.) and what can go through personal phones (emergency calls, cute dog photo updates, etc.)