pawshake.comReviews of pawshake.com

Been using Pawshake for years as a sitter, I don’t like the app, it comes across as very basic and text heavy, and not very intuitive to use. Customers have moaned to me about it not being nice to use. Also, most importantly and poor compared to other pet sitting apps, they take the owners money as soon as they take the booking and then don’t pay the sitter for a week after the booking finishes!

Pawshake has horrible services when it comes to the pet sitters. They’ve disabled and deleted my account without any notice when I have actually sent a message to them about the illegitimate review an owner had made about me taking cash from the owner directly which was the owner’s idea in the first place and the owner took all the money back that he paid and he was quite rude and discriminatory because I was from a different country. I feel awfully disappointed with Pawshake and how they’ve allowed the owner profiles to run their set up! I DON’T RECOMMEND PAWSHAKE WHATSOEVER.

J'ai contacté Paul pour faire garder mon chien en avril (dates fixes). Il m'a répondu très rapidement, le contact est bien passé et il m'a fixé rendez-vous pour faire connaissance. J'étais super contente car il m'inspirait vraiment confiance. Hélas, deux jours plus tard il m'a envoyé un message pour m'informer qu'il avait accepté rencontré des gens le jour d'avant dont les dates coïncidaient avec les miennes et qu'il avait accepté de garder leur chien au lieu du mien. Pourquoi ne m'a t'il pas prévenue qu'il avait déjà des gens intéressés aux mêmes dates? J'ai clairement le sentiment qu'il m'a gardée en "back-up". Pas très sympa! Décevant pour ma première expérience chez Pawshake

George was amazing!!! Looked after 3 chihuahuas and fed watered my birds. Gave daily updates Highly recommended Thanks George!!!

Awful experience as a sitter. I haven't been paid my full amount and they're quick to respond here but not via email. Avoid at all costs.

I am a sitter on pawshake, my dog was attacked by a clients dog on a meet and greet. I have contacted pawshake twice this week to ask for them to pay for the vet fees for my dogs injuries. I have had no reply from pawshake at all. I now have no faith in their pawshake guarantee. This is a real shame as I am both a sitter and a user of other pet sitters on this platform. We had no idea that Pawshake wouldn't respond and I now feel like I might as well deal and book with my clients direct as there is no pawshake guarantee it seems. Thank you for your reply on here, I have just checked my emails and Pawshake account and have had no messages from anyone since Wednesday, none from anyone at Pawshake concerning the incident. On here seems to be the only way to get a response. That would be great if Pawshake are able to cover our vet fees from the incident and you will see from the personal messages to the owner of the dog that it looks like she has had another similar incident with her dog with another pawshake member. She has also retracted offering to pay for the whole of the vet fees to half the amount at the end of February! I doubt she will pay any if you see the last messages sent. Are you able to reply to me via my Pawshake account? really disappointed to see my pawshake account has been deactivated! Why can't pawshake ring me or email me, why change my account to inactive? feels very rude and unhelpful. Thank you for now reactivating my pawshake account. The comment about the volume of my email box you know is not effecting client emails getting through or the recent emails from pawshake since posting this review. I have asked to see the emails sent last week with time and date stamps and the email address of the pawshake sender, but all you are sending me is proof that I emailed pawshake several times and got no response. Irrelevant of all this what is important now you are in touch with me is whether you are going to pay the vet bill from the attack, whether a review of meet and greet policies happens where the sitter is covered as well as the client and whether you will contact the owner of the other dog and liaise with them to pay. I look forward to your response. Thank you for your latest reply. Can Pawshake move on to answering the question of whether they will pay the vet bill for the injuries sustained. Thank you for your latest reply, can Pawshake please confirm if they are reimbursing me for the vet bill for the injuries sustained by my dog and when will I get a decision on this.....?...... I find it very interesting that Pawshake have now cancelled my account (29th Jan) due to posting this review and because I wouldn't change my review until the situation was sorted they saw fit to cancel my account with immediate effect and to now refuse to pay any of the vet bill that they had been discussing with me. For those considering whether to use Pawshake, I was a loyal sitter and user, but not anymore and nor are my regular clients. Pawshake never paid me for my last dog sitting job in January, leaving me out of pocket for work I had done for them, but they still got their percentage of the money for my booking. Pawshake refused to open my account so I could get the contact details for the owner of the dog and they also refused to send me her phone number, so today was the day I was to contact her for payment of the vet bill, but am unable to due to Pawshake not cooperating in any way. I find the emails I received from Pawshake were inflammatory and juvenile. They see simple questions of 'will you pay the vet bill' as extortion and blackmail! Pawshake have even contacted Trustpilot asking them to take down this review, I have sent Trustpilot enough evidence to prove this review is not lies and that Pawshake do leave both sitters and clients in the lurch if anything doesn't go well, there is no pawshake guarantee and if you fill in their emergency contact form then you only get a response when you post a public review like this and unless you do what they say, which was to take down my review which they claimed was full of lies, it is not, then they will ban you from their platform and not pay you for work done. It is unfortunately a true experience I had with Pawshake after using them. They are the ones who lie, they claimed that they were contacting my regular sitter and a new client I had and that they were assigning them new sitters. This did not happen as I contacted my clients directly and they were potentially left in the lurch by Pawshake who did not assign them new sitters. Pawshake have focused on the volume of my inbox, yet the Trustpilot emails have come through fine along with other emails! I hope Pawshake will do the right thing and at least pay me for my last job with them in January........and to give me the details to contact the owner of the dog. My dog have been left with lifelong scars on the face from the incident.

Zeer tevreden over onze eerste ervaring met een kattenkoppen via Pawshake. Geen stress meer voor onze Maine Coons met de reismandjes, andere katten in het pension, ander voer, etc. Gewoon lekker thuis in hun eigen omgeving met elke dag vers water, voer en een schone kattenbak. De bemiddeling verliep vlot. Volgende vakantie doen wij dit zeker weer!

Hi, My wife Ashlinn left the below review about Pawshake. I was the account holder that is why they could not find a record. I contacted pawshake about our issue on the 6th of January. I have followed up a number of time but received no response. Based on their responsiveness I would never trust them with your dog, because clearly they are not available if something goes wrong. Update to above review based on the pawshake response: (1): Pawshake has still failed to reach out to us directly (despite receiving numerous emails). (2): We have taken screenshots of all communications with the sitter and can show that there was no intimidation and in fact the sitter offered the idea of a direct refund first. (3): I find it shocking that Pawshake has not sought to validate anything with us and has only taken the word of the sitter. This sitter should never be allowed look after someone else’s dog. I have included some details on why below. (4): I would also point out the following in relation to the sitter’s comments for cookie: (I): The sitter told us that Cookie broke away from them while out for a walk and that is how they lost her. We think this is impossible as she is a 5kg miniature daschund. Based on their response about recall it is now clear that they actually left cookie off lead and that is how the incident occurred. (II): Recall was never discussed but it was made clear to the sitter that Cookie can have separation anxiety and takes time to warm up to people. Someone with proper experience of looking after dogs would therefore have known that it was unsafe to let such a dog off lead. (III): In addition, the Sitter had failed to inform us at the meet up or in any messages that they had recently got a new puppy of their own. They only informed us because we had to drop Cookie’s bed to the apartment. (IV): Due to the fact that the sitter had lost Cookie we had to return from a family trip early (loosing thousands of euros). We had to get a search party out of friends and family. Cookie had been booked to stay with the sitter for two nights but in the end had only stayed for one. When leaving the sitter had said we will process a refund. We had understood for the full amount given what had happened. There was then a discussion on whether there should be a full refund or a refund of one night. Very happy to send through the screenshots of the messages which show there was zero intimidation. It is pretty clear to me that the sitter reported us so that we could not leave a review and Pawshake did no investigation. Therefore allowing a very unsafe sitter to remain on their site.