pawshake.comReviews of pawshake.com

I've has long standing issues with Pawshake as a sitter, but unfortunately, my most recent problem is still unresolved nearly a month down the line. I sat for a lovely dog who came to me with fleas. This dog ended up being in my care for much longer than booked for due to an irresponsible owner. I was in communication with Pawshake throughout the duration, voicing my concerns. I had to de flea my home and cancel bookings. I am owed £30 reimbursement for flea treatment and the cost of half a day's sit. I also had to cancel another booking so am out of pocket for that, too. This is due to a very irresponsible pet owner. However, under the "Pawshake Gaurentee" sitters are supposed to be covered. This is not the case. It actually cost me to take this most recent booking with them! The pawshake customer service is not fit for purpose and raising am issue seems pointless. The communication is poor and they leave you waiting days in between responses. Owners seem adequately covered. Sitters don't get the same protection from pets owners who quite frankly take advantage of you. The Rover app is far better in my experience.

Very Disappointed! Sitter let me down at the last minute leaving me with only FIVE days before our holidays abroad to find an alternative sitter and arrange a meet and greet to see if they are compatible with our two dogs. Initially, we researched a sitter to watch our dogs in their own home. We found a sitter who said she could watch them but only in our own home. We then had a meet and greet at the sitters home to see if she was okay with our dogs. She said she loved them and was happy to stay at our house and watch them. We then arranged a second meet and greet at our home to show the layout, location and where everything was. However, on the day of the meet and greet at our home, we receive a message on Pawshake's website that the sitter had a training course and could no longer watch our dogs! This was after trying to communicate several times through the Pawshake website to make final bookings, which is extremely non user friendly! We will NEVER use this site again!!! The worrying thing is we were prepared to hand over our pets and the keys to our home to a complete stranger! If you have the option, please avoid and get a friend, family member, a known local doggy daycare to take care of your pets.

Quick solution to have my cats tended too

Finding the right person to look after my dog was paramount! And l found that person on Pawshake. Thank you

Nat our furry babysitter was great..the only criticism with app is that many of the sitters don't update their availability calendar so out of many people showing available they would say not available when contacted .but was very good result in finding Nat and app easy to use

Our dog walker Michelle was absolutely lovely, taking the time to get to know our dog and providing high quality services during our holiday. Wouldn’t hesitate to recommend Michelle and Pawshake if we needed this type of service in the future.

Ho prenotato un servizio di per-sitting con largo anticipo, e i soldi della prenotazione sono stati prelevati subito. Purtroppo il mio sitter ha problemi di salute e non potrà effettuare il servizio per cui ho pagato. Ho fatto richiesta di rimborso e dicono (con mail automatica, non c’è modo di avere un contatto telefonico) che potranno rimborsarmi solo il 50% perché questa è la politica del sitter… così perderò soldi non a causa mia , non ho nessuno che curi la mia gatta e in più dovrò trovare un’altra soluzione!

Booked a sitter for my cat at the end of last year, however before my booking was due to start I had a family emergency and contacted the sitter to say I was no longer going on holiday and would no longer require her services. With everything that happened I recently realised I never got my money back. Upon contacting Pawshake, they told me I need to ask the sitter directly for a refund?! My payment went to Pawshake, therefore Pawshake needs to refund me. The sitter also told me she never received the funds from them. Bad service