Jools
Pawshake is a user friendly website…
Pawshake is a user friendly website that helped me find a fantastic local dog sitter at short notice.

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jools
Pawshake is a user friendly website that helped me find a fantastic local dog sitter at short notice.
Salma O.
Anna did an amazing job with coco! Thank you so much
customer
Oliver was amazing. Really easy going. A good communicator. Made me and my girls feel really comfortable to leave Bingo with him. Neat, tidy. Even organised my laundry cupboard upon request. Impressed. Bingo was so happy to see us when we returned. She's an anxious dog and Oliver did an amazing job keeping her comfortable, supported and calm.
Robyn W.
Great reminders and communication Our frogs *edit! Dogs were well cared for and we had a great worry free holiday
heer M.
No problem regarding dog-sitters, that always went perfect. Have been using it for 3 years now. The way to exchange messages with the dog-sitter I do not like. It is very non-intuitive
Denise C.
I potentially had a booking with one of your sitters named 'Romana' from Warrington, UK. We chatted for a few days and she said that she wanted to meet ahead of the date. This being our first time using a Pawshake sitter we thought that it was the normal protocol. I contacted her 25/12/24 @ 12:53. She replied at 13:00 and said that she was available but wanted to meet first to see if her place was suitable for us (her suggestion, not mine). Same date @ 20:52 I asked Romana when she would like to meet. 21:07 she said either the 26th or January 2nd would be good. @ 22:18 I agreed to meeting on the 2nd January etc. Then @ 22:28 Romana wrote back to say that she was looking forward to our meeting. 27th December @ 09:34 I asked her if we could add another date to the booking, she agreed and I said that we would pay her for that date even if we did not use her services that. At 10:33 this morning she said that she was available and that it would not be a problem. Then the bombshell! she messages me this evening at 18:59 to say that she is no longer available because she has taken another booking!!! Since then we have been messaging back and forth, you (Pawshake) will no doubt have a copy of what has transpired between us. She said that she picked up a booking this evening and the person confirmed so she took it. Our family is so upset because we thought that Pawshake was a reliable service with vetted and reliable sitters. How is it possible for you to have people on your books who are not trustworthy and do not know how to run a business with good faith towards animal owners, who entrust their precious pets to your people who we hoped would be both professional and compassionate. Our family holiday has now been jeopardised by the unkind way in which Romana has dealt with us. It's late in the day and it looks like one of our parties may have to remain at home with the dogs. Or, we will have to try and find a kennels with availability - highly unlikely due to: 1) at the moment there doesn't seem to be any spaces available and 2) We are genuinely reticent about leaving them there. Pawshake seemed like a great way to leave our guys. We are truly very disappointed, not only in the so called 'sitter' but more so in Pawshake's lack of care in choosing the right people to represent their company. Hence forth, we will definitely seek out other pet sitting services like 'ROVER' who appear to be more rigorous in their vetting of their sitters. In some ways this is a blessing that it worked out like this, as it confirmed that our faith in the person was not reciprocated and we could only trust someone with integrity to look after our two. Clearly a training gap for Pawshake's registered sitters - Training on how to run a business as well as 'best practice when dealing with potential customers'
Response from pawshake.comDec 28, 2024
Hi Denise/Rachel, Thank you for taking the time to share your feedback. I’m very sorry to hear that your booking did not work out with your sitter. On Pawshake, an enquiry comes with no obligation for either party and can be cancelled at any stage. We strive to make this clear in our Help Centre articles, which explain how the platform operates. A booking is only secured once payment is made, the status updates to “confirmed,” and your dates are securely locked in. I’m sorry to hear this aspect of the process may not have been fully understood. During busy periods like this, we recommend booking well in advance to avoid disappointment, as sitters’ schedules tend to fill up quickly. The sitter's immediate response to your enquiry on Christmas Day demonstrates the dedication and responsiveness of our sitters, though their availability can be limited due to high demand. Once again, I sincerely apologize that your booking experience did not meet your expectations. Please don’t hesitate to reach out if you need further assistance. Kind regards, Jack Pawshake Support
Sarah D.
Majo communiceert helder en komt ook exact de afspraken na. Daarnaast heeft ze ook een hele warme persoonlijkheid. Dus ik ben heeeel blij zo'n topadres te kennen! Merci Majo!
Cameron
I have used Pawshake many times now and it was invaluable in connecting me with a wonderful pet sitter (Nicola) for my cats and garden care, whom i now use on a regular basis. I highly recommend Pawshake to assist in finding a pet sitter for your local area.