pawshake.comReviews of pawshake.com

Pawshake was really life Saver for the fur family God bless you

First time user and I’m fully satisfied. My baby means the world to me and I was a bit worried to have a stranger in my home taking care of him. Everything went well even of it was a last minute booking. Emma kept in touch and was easily reachable. Will definitely recommend and use again in the future!!!

Ich bin seit zwei Jahren Hundesitter, werde sehr regelmäßig gebucht und habe 1A-Referenzen. Bisher hatte ich keine kranken Hunde oder Unfälle, so dass ich die Versicherung über Paw bisher nicht in Anspruch nehmen musste. Ich kann nur hoffen, dass die ihr Versprechen halten im Falle eines Falles, denn ich zahle immerhin fast 20% Gebühren. Meine Hundebesitzer finden PAW allerdings ziemlich umständlich, wenn sie mich darüber das erste Mal buchen. Mich zu finden ist ziemlich einfach aber der Buchungsprozess ist nervig.

I can only speak through experience with two long sits, with two different people - one went amazingly well, and the other was a complete disaster. For the purposes of this review, I will describe the latter. Firstly, I would urge fellow homeowners to trust their gut when they are giving the keys to their home to a complete stranger. Do not trust reviews, or the sitter’s self-description. Pawshake does only the minimum due diligence in vetting sitters (ours was shown as living 11miles away on the platform, but lived nomadically (Egypt, Germany) so of no fixed address. (yes, her location was a red flag from the start but we were stuck without an alternative). Make sure you also enquire about their capacity/willingness to treat your home with respect, clean up after themselves, return the home to the way they found it, and be very clear about instructions and boundaries. There are always those out there who will take kindness and hospitality as a weakness. On this occasion, we found this out the hard way with a sitter named Fenna, who, despite coming with glowing credentials and an impressive list of reviews, turned the house into a stable, leaving it in appalling condition for our cleaner to manage, and us with hundreds of pounds out of pocket in extra cleaning fees and damages. She flew in for the Meet and Greet the day before her booking started, we explained everything, and she seemed to understand our expectations. None of our instructions were followed in terms of keeping set boundaries for the pets, or cleaning up after them and herself, and there was no meaningful responsibility taken for this - either from Pawshake, or her (not even an apology). We returned home to find that the rugs and beanbags, blankets, and pillows had been peed/pooped on (a sign that they were either not walked, let out, or cleaned properly, or of stress). Our trusted cleaner (attending weekly) described scenes of finding flies in the fridge, potting soil on the floor, and general chaos. Pawshake’s Complaints policy requires reporting complaints within 48 hours, and we didn’t (jetlag, sick kids, took some time to discover where the smells were coming from…) Although this particular sitter was eventually suspended from the platform, we would have liked to see some learnings taken from this - i.e, verify a sitter’s address (surely, tax implications?), have adequate insurance that covers damages to the home, or extend the complaints window to say, 96 hours (or something a bit more reasonable!) Secondly, please read and terms and conditions carefully - especially the exclusions - before signing up to this platform. It is absolutely fantastic when things go right, but if they don’t, you’re on your own and Pawshake will not accept responsibility despite their ‘happy service promise’ or whatever the […] they call it. Finally, after spending thousands on this site, we have now deactivated our Pawshake profile and will be going somewhere else for this service. I would urge Pawshake to do better.

I contacted Clare through your site who I am delighted with I was booking her again and I needed to book her for two days one visit and two days two visits. I found this very confusing to do and eventually asked my Daughter to do it and she didn’t find it straight forward either

Easy to use website and no joining fees, found great caring dog sitter (very profesional)

Very easy to book and find good reliable dog sitter. Will definitely use again.

Easy and works well