Daniel
PawSeat? More like PawLauncher
I purchased two of these for my Shihtzu x poodle mix. She's around 5lbs and she ripped the strap off the Pawseat simply moving around to get comfy. I felt sick, had we go into an accident, my dog is loaded up like a catapult to go out the windshield. She was in the backseat before. Anyways, Pawseat don't give a s**t. I wrote them and they replied with a 50% discount for 100% unsafe and defective item. I run a business myself, if you sell some crap like this you NEED to make it right. If my dog had died using this product I'd be driving your office right now. You guys suck and you obviously hate animals. UPDATE: They claim to have sent a new seat but it hasn't arrived and I've just requested a refund as they didn't send me the 50% refund either. Just buy from another company. These guys are brutal.
Response from PawSeat.comFeb 27, 2023
Hi Daniel, Katy from PawSeat here. I'm so sorry to read that you've received a defective item and we've failed to offer a satisfactory solution. You can be sure that we take the quality of our products very seriously and that you were supposed to receive a replacement due to this issue – once again I'm terribly sorry this wasn't done on our end. We'd be more than happy to make it right – please send us another email to [email protected] and we'll be sure to send you a replacement right away! Once again I'm terribly sorry for such situation and thank you so much for your consideration. Best wishes, Katy