PawradeReviews of pawrade.com

I recently adopted a gorgeous golden retriever puppy from Pawrade and he is perfect in every way! While I am in love with my new fur-baby, I cannot say I had a great experience with Pawrade. The liaisons provided to you are wonderful people, however, since they will most likely live in different time zone, they are difficult to get ahold of in a timely manner. There is one person in between you and the breeder so naturally you need to expect for communication to take a little longer but when it comes to travel plans and urgent questions, the communication was definitely lacking! Please don't listen to everything they tell you! I was pretty much guaranteed my puppy would arrive on time and the day of his departure I get a message, not a phone call, that he would be A WEEK LATE. The liaison addressed the issue like he was a pair of socks that was late from Amazon, not a living animal which was so inconsiderate when they know how far you need to plan in advance for the arrival of a new pet. I was then scrambling to get a hold of someone who could tell me why this happened and provide some sort of explanation and I got generic responses, little help and a lot of dodged questions. No one knew why and I paid a lot of money to have him delivered and the fact that there was no refund or phone call was absolutely absurd and awful customer service. Finally we got him on a flight instead of "pampered ground delivery" because I later learned the delivery date is not guaranteed and I did not want to risk getting him any later especially because of the way they handled the situation the first time around. Additionally, Pawrade claims to be "puppy first" but when my puppy arrived, he was covered in dirt, fleas, ticks and god knows what else. While these breeders are vetted, this does not guarantee that your puppy will arrive healthy. While dogs having a few fleas after travel is normal, he had so much that the poop from the fleas was all imbedded in his fur because they were there and repopulating for so long. I spent 3 hours combing flea poop out from him and he was so itchy that he was yelping and crying out. This to me, is not a "puppy first" mentality. Also, after paying a substantial adoption fee the breeder can't get him in better condition upon arrival? A bath would've been nice or sticking to their promise of a "health guarantee" and "head to tail vet check" when he clearly did not or the vet neglected the dogs and was lazy. Finally, upon taking him to the vet she told me that the breeder gave him his vaccines too close together which shows how rushed they are and how little they care about these animals breaks my heart. I had to pay for him to get another one of the shots he already had because it was given too close to another one and was deemed ineffective. Overall, if you're looking for an easy way to get a dog, you've found it! They cut corners and it comes at a cost to the puppies :(

So I purchased a puppy this month from Pawrade. I was given an app to download so I could track his delivery. The guys who delivered the dog told me last night they would be at my house by 9am. They came to my house at 2:30 in the morning and woke all my neighbors up. The puppy is infested with fleas and has mites (I’m allergic to fleas), and on top of that have another animal at home. So now I have to take care if one puppy and keep him from spreading his fleas. This also was a gift.

A bit disappointed. Puppy I received didn’t look like a Maltipoo, which is what I thought I was getting. She looked scrawny in person compared to website photo. I think she may be mixed with something else. Anyway, she is a sweet puppy and the transaction went smoothly

My dog came to me with a double ear infection and in pain. So much for the vet check before they are transported.

Cesar was delayed transportation due to Hook Worms, after 3 weeks Cesar was supposed to be medically cleared. After a 2 day ride , we finally get our puppy and he still has Hook Worms. Really bad for young puppies health, and what drives me nuts is these people have not called to check on puppy, answer my calls so I can talk to Supervisor. We absolutely love our puppy, and eventually we will get him free of worms. I WOULD NOT RECOMMEND THIS PAWRADE TO MY WORST ENEMY!!!!!!!

Edit: After seeing the terribly rude and gaslighting responses from Pawrade to negative reviews, I am looking forward to seeing what their doubtlessly defensive and inaccurate response to me will be. Your move, Pawrade. — A complete mess. Names will not be listed. Puppy arrived happy and well socialized, which is what matters in the end, but this was a two week headache. I hope I will never have to interact with these people again. First, we were never, at any point, given the breeder’s contact information, any information about lineage, or puppy socialization background. Huge, huge red flag. After purchasing the puppy ($1.5k), we received minimal and contradictory information from staff for ID verification (the person picking up the puppy was different from the person who paid directly). First we were told we only needed one ID, then we were told we needed both, then phone calls and communications were repeatedly sent to the wrong person. After believing that we sorted that out, the vet paperwork was still listed with the wrong name, which violates state pet registration laws. It was never fixed and paperwork was wrong upon delivery. We were not given updates of when her final vet appointment would be or when to expect her. They did not explain to us if she would arrive fully vaccinated until asked twice (she’s an older puppy safe for full vaccinations), which would have affected her socialization and vet visits had we not asked. We were not given a prospective date of when the puppy would arrive until the flight was already booked. There was no communication of any scheduling. I had to take time off of work with short notice. When we purchased the puppy, we were aware that the only transportation option to get her to here was an in-flight nanny ($1.1k). The cost of that totally wiped out our remaining expendable budget, but that was fine as there was still room for the puppy’s remaining necessities. We were told two days after receiving the original flight notice, after I already took time off of work for the original date, that the delivery was delayed due to other puppies from the same breeder not having been delivered yet (???? terrible), so we were being delayed. We were given no prospective dates for when to expect her. We had already made vet appointments, who made accommodations from their wait list for us, and had to cancel those. Three staff members, up to management, were rude, uncommunicative, and unprofessional. One staff in particular interrupted, talked over, and was extremely condescending to us. After asking multiple times for specific staff members to not work with us, and if we could work with other staff, the problematic staff remained in direct service with us. We communicated to management the work schedule issues and expressed which days could not be scheduled due to my new hours to make up for the lost hours previously. The flight ended up being scheduled for one of these days. The flight is a standby flight. There is no guarantee that the puppy will show up on time, even after confirmation of flight time from staff. It was dropped on us the day before the flight arrival that we had to bring our own carrier (was prepared for this but some people might not be and scrambling for a carrier last minute could be problematic) and that it was "customary" to tip the flight nanny (do they not pay their workers enough after charging over a thousand dollars to the consumer?). We were given no idea how much it was customary to tip, and, again, we had already stretched our budget to the limit springing for the flight nanny and given no prior warning that we also had to tip. If you go by 20%, this is a several hundred dollar tip. Be aware, but don’t punish direct workers for the fault of management by not tipping. Day-of arrival we were given no information on the flight other than the departure airport and the arrival time, but no specifics on airline, arrival terminal, or anything else that could help me figure out the flight tracking information. We also weren’t told which airport they would be flying out of to get here (not their origin airport, which doesn’t have direct flights to my city) so we couldn’t use that information to figure out the flight. Texts asking for flight information went unanswered. Flight nanny eventually got back to me. Flight nanny was excellent and sent photo updates (the first photos we received of the puppy that weren’t from her ad). No regrets about paying for the flight nanny service, as it ensured our puppy was able to travel as comfortably as possible. However, again, we wish management had conveyed to us earlier that tipping was customary, as that affects how much the service *really* costs. Website interface is a nightmare on mobile.

Everything up to when i arrived at the airport went well , once at airport they said i was provided wrong AWB Number dont know if it had anything to do with how i originally was picking up at my local airport and got a call the night before around midnight saying they were over booked locally and the only available is at a nearby states airport and was provided a time and arrival , by morning i had a different time confirmed it was a bit worrysome but it was okay .. once i got to the airport and my name was not located in the system saying no puppy by that name only to find out the awb provided was i guess incorrect and luckily i asked about flight number since i remembered what the gentlemen told me when he called me and they found me by that only to delay the flight i was there by 2:20 left the airport around 5pm . While inspecting the puppy she did smell a bit too intense but i understood she flew and knew she had a bath waiting for her at home . Only to get home and really inspect her with many ticks on her inner legs behind ears and on neck . Which makes me wonder what kind of flea tick prevention these animals are on if they were to be outdoors breeders should really consider the safety of these pupps especially considering their age If reba was vet checked as mentioned prior to being sent off for air travel they would have noticed dried blood on her swollen paws from ticks inbetween her toes , her ears had hand full of ticks aside from what was on her body the earliest i am able to take her to an approved vet other than a petco ( vetco or mobile clinics ) that are part of the same organization is on tuesday if that voids the warranty completely understandable but i will continue to provide her the best life posible

There are great things and not so great things: they average out to two stars. First and foremost: Pawrade and PetPay are the same thing... Our puppy concierge Beth was excellent - she was responsive, very timely and really ready to make things happen the right way! Interaction with her deserve all 5 stars. From there on it went downhill: once I agreed to getting the puppy, I asked the questions about security of my personal information stored with PetPay. According to PetPay, I turned out to be the only one from more that 4 million people who asked about the security of the ID information stored in the age of frequently stolen identities... I was told that the supervisor will be called. Jennifer, the supervisor, called me 3 (!) days after I asked the question, she called to immediately start threatening me over the phone that if I do not agree to transfer all the information immediately, the transaction needs to be called off (after everything was paid in full, thousands of dollars, and with more than a week before puppy's 8 week age)! No explanations or simply providing standard agreements/small print were even offered. After this threatening hurry and me regretfully realizing that the only way to get the selected puppy with Pawrade/PetPay is to provide the ID, I had to wait another 5 days to hear ANYTHING about when the transportation will be arranged, again that was after airpanion fair of 1100 plus commission was paid in full for the in-cabin flight nanny. The nanny was great! Thank you, Justin!!! And then, after I submitted our vet exam documents and also submitted the documents for the needed anti-giardia and anti-coccidia and anti-hookworm drugs, as all these were found in the puppy's stool, I again heard NOTHING for 4 days, except the invite to review the transaction. I hope the puppy will be treated soon and heal well, this way she will have a happy healthy life. Just to make a clarification after reading the reply from Pawrade/Petpay: I have NEVER refused to provide my ID, I just asked to either have information on how uploaded ID file is protected, for how long it is stored and what happens in the instance that information is stolen. Alternatively, I asked is it's possible to provide ID by video and/or with a letter from notary public. After all, there are multiple services that use this type of ID verification online and I have used these multiple times when signing documents. And instead of immediately threatening to cancel the sale, maybe looking into this would have been a good thing for everyone? I was not even referred to/provided with any additional information when asking the question. And in the reply to my review I'm to blame again... I would have very much liked to be heard and informed on the spot, but unfortunately only this third party website review triggered action. Let's have peace! After all, you have a great aim in mind. Puppies deserve the best and so do their breeders and owners, as well as people who bring the last two together.