PawradeReviews of pawrade.com

I’m very disappointed with my experience with Pawrade. When I purchased my puppy, I was told that both parents weighed 8 lbs, and that my puppy was expected to stay around the same size. That information was extremely important to me because I travel frequently and needed a small, easily portable dog. Based on what I was told, I paid over $6,000 for her. However, my puppy isn’t even 1 year old yet and already weighs almost 15 lbs — nearly double what was promised. Carrying her when I travel has become difficult, which completely defeats one of the main reasons I chose this breed and trusted Pawrade’s description. When I followed up, Pawrade confirmed again that the parents were 8 lbs, but when I asked the breeder, they said the parents are “usually 8–10 lbs,” then changed it to “10–12 lbs depending on the season,” which makes absolutely no sense. I feel misled and extremely frustrated. I love my dog, but I paid top dollar based on false information. Pawrade should take responsibility for verifying breeder claims rather than just repeating them. Buyers deserve full transparency — especially when making such an expensive, emotional purchase.

Do not II Repeat do not BUY from these people!! My dog was delivered with Fleas and 3 deep sores in her body. This company was the worst company I’ve ever seen reviewed. Now we need to treat our other dog for fleas and go back to the vet to have her sores treated. Her whole body is covered with scabs that proved that this has been going on a bit. This afternoon I turned this over to my attorney and we will proceed with a refund. This company was dishonest with me and by what I read others as well. The vet made a statement and took pics. I hope we can shut these people down.you have 72 hours to refund 1/3 of my monies paid. If not we will move forward on Monday am. Thank for all the grief. Karen Ford

This company could improve by being honest. Maybe working with better breeders would be a good place to start! I was sent a "healthy" puppy that supposedly went to the vet for a first checkup. The vet signed off saying no parasites. The puppy was flown from Missouri to NY. She had a very runny nose. The company tells you to bring the puppy to your vet within 72 hours of receiving them. Well, upper respiratory infection, 1 out of 6 heart murmur which may possibly be ok because she is so young. Two different types of parasites. How does a company and a breeder have the audacity to let a sick, very little, 3.5 pound puppy travel and she has a "CLEAN" bill of health. It cost me over $500 for two visits to my vet. I was reimbursed $108. Carefully read the small print, total rip off!

Can you cut the price down lower please

I don’t even know where to start. From the very beginning, Pawrade was dishonest and unprofessional. They told me the breeder was lowering the price, but I later discovered they had simply used a promo code and lied about it. When I asked for the same code to be applied, they claimed discounts were “up to the breeder,” which clearly wasn’t true. Then came the delivery nightmare. I specifically arranged for my puppy to be delivered by car, and Pawrade confirmed it. At the last minute, they basically forced me to switch to an airplane delivery, completely disregarding what was agreed upon. When I told them I couldn’t drive an hour to the airport at the exact day and time they chose, they were extremely rude even telling me I’d have to pay over $1,000 extra if I wanted to change it. When my puppy finally arrived, she was in awful condition. Her ears were filthy and yeasty, her fur was stained yellow from urine, and she was covered in fleas. I was heartbroken. I immediately reached out to Pawrade, and instead of showing any concern, they were dismissive and rude. For the amount of money they charge and the way they present themselves online, this experience was unacceptable. I would never recommend Pawrade to anyone. They care more about getting your payment than about the animals or their customers.

The buying and paying for your dog and all the legwork required on their end to seal the deal is there. Where it goes south for me is, they don't deliver the dog as it is advertised. The puppy we got wasnt actually available on the date it showed on the website. It wasnt ready to go home for another 3 weeks, then we had to wait another week for the transportation service to bring her. So it was over a month after we expected to get our dog. The second issue is they sold me my dog as a PURE BRED POODLE. It is NOT a pure bred poodle. It is a mix with something and my vet does not know exactly what with but said that 100% it is NOT a pure bred poodle. This is heartbreaking because this was a gift for my daughter who had been counting the days and seconds to get this dog and that is not what we got. I could almost immediately tell when they delivered the dog. We also got bogus vaccination papers from the breeder. Our dog was supposed to come with its first round of vaccinations however, when I took her to our vet for her new puppy evaluation, they told me that the breeder had written the name of the shots supposedly given because when you actually administer a vaccine, theres a seriel number that comes with that vaccine and it was not stamped onto the papers. This breeder did not do that. Alot of breeders do this to save a buck for themselves. The third issue was that because she was not vaccinated and put into a van for 3 days to travel to us with other dogs, our dog got some sort of parasite that we have been continuously treating since we got her. I have to say that I have had many dogs in my life, worked with mant breeders. This has been the worst experience for me. This site may have alot of cute puppies available but they do NOT vet the breeders they work with. So not all may be as bad as what we got, but just be careful because you are not guaranteed to get what they are advertising. Puppys name was Loren (INV#7988)

I filed a complaint with BBB also. See below (modified to show registered v unregistered desire for compensation) Tldr: Wonderful puppy, but not a real American bully. Complaint Summary: Pawrade misrepresented a puppy we purchased, resulting in fraud. Despite assurances of breed legitimacy, the puppy was not as advertised, and Pawrade has refused to provide a fair resolution. Complaint Details: Date of Transaction/Issue: 8 March 2025 Amount Paid: $8,117.85 What Happened: We purchased a puppy advertised as an American Bully through Pawrade after being assured the animal was healthy, accurately represented, and backed by their “transparent, safe, and fraud-free” process. I relied on Pawrade’s marketing, customer service, and promises when making this decision. After payment and delivery, it became clear that the puppy was misrepresented (the breeder delivered the puppy and paperwork provided clear documentation that showed puppy was a "hybrid bull"), and the situation constituted fraud. They told us to send the original registration form back so that they could correct. This experience caused financial loss and emotional distress to my family, as we would likely have chosen a different dog with proper documentation. Attempts to Resolve: I reached out to Pawrade approximately 15 times since the day of delivery (3/14/25) to present via phone, email, and their customer service platform. Each attempt either was delayed in a response or without a fair and clear resolution. They continue to say that they're "working on it." Pawrade has failed to take responsibility or offer appropriate remediation. Desired Resolution: I am seeking: A refund for the difference between the amount paid for a registered or unregistered puppy (about 5k) due to Pawrade’s misrepresentation. An acknowledgment of wrongdoing and a change in their practices to prevent other families from experiencing this type of fraud.

Our experience with Pawrade was devastating. The puppy we purchased died just 3 days after arrival, leaving our two kids heartbroken and us facing huge medical bills. Despite their promises of “healthy, happy puppies,” we were delivered a very sick puppy — and when he became ill and died, Pawrade tried to escape responsibility through technical loopholes in their health guarantee. We only received a refund for the puppy (not the costly transportation or medical bills) after escalating to senior staff and involving a lawyer. Until then, our concerns were dismissed. Their support team even refused to speak with us by phone. No help was offered with medical expenses, and compassion was absent at every step. Pawrade’s polished marketing hides how shady and unresponsive they truly are. We strongly advise others to avoid Pawrade. #SayNoToMills #SayNoToPawrade