BluMystiq
Had a very good experience getting our baby, Atlas.
We recenlty purchased a little Cavapoo, he was delivered by the puppy concierge and in great health. You could tell that the team had a passion for what they did, they were caring and friendly. They kept us informed of the anticipated timeframe throughout until Atlas arrived. There are a couple of things that the company could work on: It can be a little bit challenging reaching a member of the Support Team by phone. Also, the pet insurance contractual stipulation of a 72 hour window to schedule a Vet appointment otherwise that aspect of the coverage is voided is very unrealistic...It isn't much different than getting a same day appointment for people, it's hard because Vets are oftentimes double booked just like physicians who treat humans. Overall, we had a very good experience and despite the points I made, it was deserving of 5-Stars. I would definitely recommend Pawrade to anyone considering purchasing a healthy puppy. Atlas fits right in with his brothers, our Cockapoo and Aussiedoodle. We're very satisfied with the service provided by Pawrade.
Response from PawradeJun 9, 2022
Thank you so much for the review and feedback. We appreciate the 5-star rating you gave but hear you on your suggestions for a gold star experience. 🤩 While the 72 hour is very important and we can't adjust that, we do try to ensure this is known well in advance to allow our clients to begin the hunt for the beloved vet that will be caring for these babies. We are working to help ensure the best support for our new puppy parents and strive to be excellent in this area. We are so happy you trusted our process in the end and brought Atlas home to you. We are certainly wishing you all so many wonderful and happy adventures together. 💙🐶💙 Pawrade Team




