PawradeReviews of pawrade.com

Well we Griffin finally arrived, the process was pretty smooth. Good communication and pictures helped us feel more secure in purchasing him from so far away. We thank you for this precious pup who has fit right in with our family. This was a very positive Experience❤️ Thank you. Chris and Stacy

The arrival of my puppies' airport landing was not changed but at the last minute the airport was changed. I was notified at last minute. The airport where he landed was 2-1/4 h ours away from me. I had gotten someone to go with me who couldn't go for 5 hours roundtrip and I had to find someone else. However, my puppy is practically perfect in every way. He obviously was handled and cared for well by someone who loved him. For that I am deeply grateful.

Overall I am very pleased with Pawrade. I got a wonderful new puppy so I am happy. The main issue I had was with communication. Both the Adoption and Travel concierges stopped responding to me before I got my puppy. Jennifer never sent more photos when asked. And when I never heard anything about my puppy on the day he was supposed to be picked up from the breeder, I reached out to Renee, but she never responded to me. The delivery people did eventually reach out and they were great with responding. Also the 72 hour initial check up is hard to schedule in advance, since the delivery date is not 100 percent accurate. I would recommend Pawrade since in the end you will get a happy and healthy puppy.

Buddy was exactly as advertised and came from a great breeder in Indiana. I couldn't be happier with him and I really appreciate Pawrade for making that happen. It would have been 5 stars except for the gaps in communication on the dashboard. I would still recommend Pawrade as you all did deliver! I did not use the transportation services offered and elected to go and pick up Buddy myself so I can not comment on that.

We received our new puppy a couple weeks ago and we couldn't be happier! The process went pretty smoothly so we didn't have much interaction with our contact at Pawrade. The contact I spoke with the most was Shannon who helped with the transportation/pick up arrangements. She was very quick to respond and a pleasure to work with. My only criticism of the process was that the breeder I finally worked with did not know who sold the puppy to me! Apparently, breeders list their litters with several sites and she was not aware who made the sale. I would suggest that Pawrades' interaction with the breeders following a sale is amped up a bit to avoid any future customers from feeling the same hesitation I felt. Otherwise, Pawrade's prices were reasonable and I would use them again if I needed to.

Everything went very well except when it came to the transportation. We purchased 2 puppies and planned to fly to pick them up. The communication was extremely bad between me and the breeder knowing when we could fly to get the dogs (me) and the breeder not knowing when I was coming. This area needs some work, otherwise we're extremely happy with the pups and TJ our sales rep.

If you are someone who likes Communication when making a big purchase, this may not be the best route. This was the first time our family has purchased a dog through a third-party out of state situation like this, it was a lot of money and we had a lot of nerves. I did not feel like this company really tried to make that better for us, they communicated, but with a week or more in between and sometimes only answering two of the eight questions We had asked via email or Voicemail. That part of the situation was very very frustrating. I think anyone making a large investment in something they care a lot about, deserves a little bit better customer service. Don’t ignore the reviews that talk about this, it is FACT. I felt ignored, more than one time during this process. Because of that we did decide to never do this route again. It felt stressful and I think that’s the whole point of doing it like this ( thru a third party) is to avoid all the stress. That’s not something I felt this company did. We also asked for the registration information for the parents, we were told they were from champion bloodline so we wanted to do some research on them, We were told we were unable to get that information until our dog was in transit. But even once she showed up, we did not receive that information. It’s kind of hard to spend several grand on a dog that’s supposed to be pure bred without any kind of proof that she actually is. BUT, The breeder Donna was very accommodating, sending pictures a few times for us over the eight week waiting period. She did a three way call with us that did put some of our fears at ease. We wished we could’ve worked with her more directly. She gave us the most adorable puppy we ever could have asked for. She is sweet, snuggly and full of fun. The entire family is madly in love with her! We have named her Ai (ah-ee) which means love in Japanese. My review of this company is simple, if you like communication, great customer service, and feeling like your concerns or needs matter, maybe don’t go this route. They clearly have a system and like to avoid what they consider nuisances, but their system needs some work. My stress level could’ve been cut in half if they would’ve just responded to my messages within 48 hours and with responses to all of my concerns, not just some of them. We are grateful that the situation is over and that our cute dog is in our hands finally! We appreciate Donna, and would recommend her as a breeder anytime, but in regards to this company, I would give its 6 out of 10. Also, don’t expect them to answer your call once you make a down payment, I suggest pressing the option that says “you’re interested in a puppy”. You get a live person every time. If you say you already have a puppy reserved, you will be sent to voicemail.

Was told I would receive a phone call last night to schedule exact delivery time today or tomorrow. No contact whatsoever. I understand things may change but they said they would call me Tuesday night. Poor communication. Now talking delivery in 10 days…did not use soonest delivery company. So if you want an 8 week old puppy think again…10 weeks MAYBE at this point. Just hoping before 6 months…of note…GREAT communication up until I made my full payment then NO communication or requested pictures for this last week. Addendum: Pawrade replied but did not address the lack of communication. I was contacted by the puppy transporter for delivery the 22nd or 23rd… how would a puppy transporter have all the information if not from pawrade? Then after I take time off work to receive my puppy I had to do all the calling to find out the transport was cancelled and delayed by them (Pawrade). I was not asking for an unsafe transport as you imply. I was asking for communication and updates. That is what you are so sorely lacking in. Addendum 2. Changed my 1 star rating to a 4 star. The supervisor took over, reassigned me to a different person and I have had great contact and communication from Pawrade. Lollipop comes home Friday and the transport company has already reached out to me. This experience is definitely improving by leaps and bounds.