Clinton M.
Bad story decent ending
Update: Pawrade reached out and we’re very helpful in coming to a amicable resolution. As I said in my review Pawrade was wonderful, the breeder did us both wrong. Despite my experience I have still referred a couple people to them and would encourage anyone shopping for a specific pup to give them a try. Everything started great the people (advisors) are wonderful and super helpful. The process is easy and straight forward. Fast forward to the date our pup was to be picked up, the transporter shows up to receive the puppy and he had a condition called cherry eye that was inflamed. The breeder called me directly and gave me the info and said she was more comfortable keeping him until he could be seen by the vet to have it fixed and I agreed. After he saw the vet the breeder called me and told me it resolved itself and it shouldn’t come back (not true). The breeder sent me photos of my puppy and they concerned me he was in a truck front seat with a cigarette 2 inches from his face, being a Frenchie this caused me even more alarm. I called Pawrade/Petpay and let them know my concerns, the person I spoke to said she understood my concerns but made it clear I couldn’t cancel the purchase without paying the administrative fee and also being out the money for pup transport. The second pickup day came and Jojo was on his way the transporter was awesome also regular updates and friendly when they got to our home. Despite the warnings of the pups being covered in feces and urine Jojo was clean and looked good. This is where it gets bad within an hour of Jojo arriving he was up and moving but the Cherry eye had come back, he was getting sick a bit and had diarrhea but that can be expected, it says as much on the website. The next morning was terrible he had a lot of blood in his poop and so many worms! I was able to get him seen by the vet the same day (Saturday) he was teasers for Giardia (+) Round worm (+) and diagnosed having travel related stress. I spoke with the breeder because so much happened in such a short period of time. She told me a story that filled me with regret. Jojo had been purchased before but got so I’ll that his hair fell out and the buyer backed out. Pawrade has a healthy puppy guarantee that covers absolutely nothing except for the giardia treatment 35.00 no testing (min 2) 65.00 and a puppy that dies under very limited circumstances. My problem isn’t with the fact he got sick from travel it’s not even with the fact they won’t pay for the testing you want a healthy dog you need to take him to the dr. My problem is I was sold a pup who was sick before he left Oklahoma, his previous illness was not disclosed and he remained for weeks.!
Response from PawradeSep 28, 2022
Hi Clinton, We're very sorry about the experience both you and Jojo (Hammer) have had and we appreciate you speaking with us regarding your concerns and giving us the opportunity to provide some form of assistance here. While refunds can't make all the issues go away, we hope that covering the out-of-pocket expenses you've had and allotting future funds for any possible eye surgery in the future will help with the financial burden. We are all so very happy he found a good puppy parent to nurture him during this time and make him healthy. Please rest assured we are researching and investigating these issues at this time to ensure we do our due diligence for any future puppy parents. We are wishing you and Hammer happy journeys moving forward. Pawrade Team