PawradeReviews of pawrade.com

POOR COMMUNICATION I recently purchased a puppy from Pawrade and I couldn't be more excited to have her in my home, however the process has been beyond frustrating. I opted to pick the puppy up myself and I wish I chose differently because I have to fish for every bit of information to try and plan a pick up and they make it incredibly hard. This experience would be so much easier if they were actually upfront and about how long this process takes and communicated with me better from the beginning. I have to ask the same question at least 3 times over a course of multiple days to actually get an answer. The night before I was supposed to pick her up I still didn't know the breeder, where my puppy was located, or how I was going to arrange a meet up and because of this I couldn't make any travel plans. I called and got in touch with Pawrade and they told me they couldn't give out that information until after their health team reviews the puppies vet notes. I suggested to push the pick up date back a day to give the Pawrade health team more time to finalize the details and I was told that would provide ample amount of time. Yet I am sitting here, the day after the initial pick up date with still no information. I don't know if every out of state puppy pick up is this chaotic and if every travel concierge is vague and uncommunicative but it seems like mine refuses to give helpful information that would give me realistic expectations. All I need is for my puppy travel concierge to tell me something like "usually we suggest a week in between the vet appointment and the pick up date to give the team time to review." Instead I am getting strung along and have had to take multiple extra days off of work due to their inability to communicate and set up realistic expectations. The only reason why I'm giving 2 stars and not 1 is because everyone who I talked to on the phone is very nice and seems to genuinely care about the puppies. I disagree with how my personal puppy travel concierge handled my situation but I not believe these other reviews that accuse them of supporting puppy mills.

We bought a beautiful 7month old Italian Greyhound puppy through Pawrade. On their site he was described as being crate trained, grass trained, paper trained, socialized, loved cuddling, and loved bath time. We're an older couple and have formerly raised two Italian Greyhounds one from 4months old and one from 8 weeks old. We knew we couldn't do it again so to be able to skip so much of the initial training seemed wonderful. If only this were true. What we got was a beautiful dog that after three weeks with us still won't let us touch him let alone put a collar on him. We can't pet him, pick him up or hold him. We can't take him to the vet which we need to do. He's definitely NOT socialized. He's terrified when anyone comes over. We had a trainer come over and it was a disaster with the trainer trying to corner and catch him which resulted in this poor little guy running through the house pooping everywhere. The trainer said he was very angry with the breeder for allowing this dog to be sold. I've contacted Pawrade twice and they won't return my calls or messages. We paid a lot of $$$ for a puppy that probably should have stayed with the breeder. There were other older pups for sale through Pawrade with similar promises. It's now January and he's letting me pet and scratch him. He follows me all over the house. He's funny, and sweet, but we still have along way to go with him. Still can't get a collar on him. We're happy we have him but what does it say about a breeder who keeps a puppy so long that it becomes a part of their family and bonds with them only to sell him to strangers and causes such separation anxiety and confusion? He still flinches if either of us lift a hand just a little bit which raises another question.

I want to say that the ladies are very helpful but at the same time very disrespectful you know people don’t understand you spend a lot of money on a puppy and you have a sentimental attachment to that puppy that you have chosen and they can give you a transportation instead they gotta be rude and unprofessional I’ve been waiting for a transportation to be set for about a week now and I have not gotten no update and if they keep pushing it back and I’m sitting here, wondering am I getting scammed out because nobody reaching out and the only person reaching out with no responses

My pup was a mess when delivered. After 3 1/2 days in a van he stunk of urine. He also gave my other 3 dogs kennel cough. My paperwork said he had Bordetella but there was no sticker from the vaccine in his chart. My vet has called the Missouri vet to get to the root of the problem. Not happy with the procedure and would never buy another dog from Pawrade. The customer service (telephone & email) people were wonderful - that is why there are 2 stars, if not for them, I would give a negative!!

They jack the price way up to cover their cost, many times 100% mark up on puppies. We recently bought one - we lived in the same town as the breeder, small town in Missouri. We didn't know this until Pawrade told us. Someone in Maryland was directly our moves, thousands of miles away, when we were 15min from each other. Craziness...do more research and find the local breeders so you can engage with them, it will be worth your time, and pocketbook. They responded below - and they are right, they did give me the wide scope to see many options - that's what got them the 2nd star, only that. SHOP LOCAL.

I was skeptical at first but the communication upfront from Pawrade put me at ease. When I was asked about our puppy the representatives were quick and attentive. After we reserved him, it took a little longer for responses. It took over a week to get him due to the breeder’s vet schedule. The breeder was kind and was quick to respond after we were given the all clear to pick him up. He was in need of a groom and a had a smell to him when we got him. I would hope for the price he would have at least been bathed/cleaned up. After receiving him, we followed ALL the guidelines provided to us by Pawrade. He has not been anywhere except to his initial vet check up and was held the entire time. He was never placed on the ground. He has had diarrhea the entire time we have had and he started showing signs of illness on day 6 when he had blood in his stools and tested positive for Parvo on day 7. Our vet said that it usually takes 3-7 days for parvo to present itself. When I reported it to Pawrade they pointed out that because he wasn’t tested with a specific blood test within 72 hours they were not liable. This is in the contract but they do not bring attention to it or suggest getting this done after taking ownership. They then indicated that it was our fault because the breeder “says” his other puppies are fine. I’m very frustrated because I felt like I would be supported until I wasn’t. If you purchase a dog from here I highly suggest you get the blood tested for Parvo within 72 hours. They will not make you aware of this. In addition to this, he also tested positive for giardia and coccidia parasites. I have made a claim to the insurance that we are required to retain for the first 30 days and hoping to get the support from them that I did not get from Pawrade. Bottomline, I was sold a sick puppy. It is not a coincidence that he tested positive for parvo and parasites within the first week and instead of making it right, they just make excuses. I am disheartened that what started as a positive experience did not end that way.

SAVE YOURSELF FROM LONG-TERM HEART ACHE!!!! 🐾💔 After losing my Italian greyhound in April 2024, I began doing a wealth of research online for a new puppy. I read about so many scams where people take your money and do not send you a puppy that I lost site of what was REALLY important....that being, where the dog is coming from and how healthy will it be when it arrives. Eventually, I reached out to Pawrade to get additional information. As the process began, my concierge assured me that I would not lose my money and that I would receive a puppy. As I got more comfortable with the fact that I would not lose my money I went ahead and put a deposit down. Previously, I had been working with a local breeder in Washington state who is a top breeder/famous for her high quality IGs. When I told her I ordered my puppy, I sent her a photo. I did not tell her that I went through Pawrade or give her any details. She immediately recognized the photo and told me who the breeder was and said that she runs one of the worst puppy mills out there. She sent me articles and a petition signed by over 1200 people to shut down Kim's puppy mill. I ended up connecting with Kim directly and it proved that she is indeed running a puppy mill. I asked her how much time she spends with the puppies and she said she gets out there 'now and then' which is not acceptable. These puppies need to be socialized on a daily basis in order to be healthy. She also sent me several 'staged videos'. The mom and the puppies all looked very scared. It was as if they weren't used to being around people. At first, I thought I could fix the puppy with a lot of love once it arrives, but then I did further reading on the damage it does to puppies who are born in puppy mills. I previously had three Italian greyhounds that all came from puppy mills (unbeknownst to me) and they were sick the minute they arrived, and none of them lived to be 13 years of age. I spent TONS of money on medical expenses and health issues right out the gate. This is due to the fact that these poor little puppies (& parents) are living in very poor conditions, often eating food that is covered in feces and bugs. They do not get proper veterinary care and the breeders often start breeding siblings, which causes further problems. Many of them come with damaged or flat feet from standing on hard surfaces or wires. They also breed the mothers far too many times and then they 'discard' the parents when they are no longer useful. 😔 The information I read about puppy mill dogs was EXACTLY what I went through with my last three Italian greyhounds and I cannot afford to do it again emotionally or financially. I read review after review stating that puppies arrive with kennel cough/infections & they need immediate immunotherapy, which is costly. Others come with parvo, Gerardia and other serious diseases. Seizures are often common at young ages and pulmonary/kidney issues & congestive heart failure at early ages is common - all 3 of My past dogs went thru most everything above & it was horrible. Some of the puppies mental states are so bad that they stare off into space and do not react to humans. Others have problems with fear of other dogs and they never adjust. Basically, they do not get a good start in life and it carries through all the way to their early heartbreaking demise. When I voiced my legit concerns about the breeder to my concierge, she said that 'people change and maybe this breeder has gotten better'. 🤔 That alone shows me that they are not sticking to their claim about not working with puppy mills! Obviously they are lacking in that department and need to get on it so these puppies are healthy. Regardless when I cancelled my order the previously overly friendly concierge suddenly got angry and dropped off on me. After that, they told me they would not refund my deposit. I am currently filing a claim on that part as this whole thing is fraudulent. If you want a dog, they will deliver, but I read many many reviews where The dogs were extremely ill. Several of them had puppies delivered that died within three days and they were not refunded by Pawrade. CAUTION TO ALL WHO WANT 'HEALTHY' PUPS! If they don't care where their puppies are going, they are most likely a puppy mill. Work with a local breeder to avoid this!!!!!! Best of luck!!

Not happy that the breeder limited our puppy's AKC registration unlike the initial breeder (he was our 2nd pup)