PawradeReviews of pawrade.com

I was repeatedly lied to about the dog, temperament training, food, socialization, kennel training, potty training, him being up to date on vaccines, etc. not to mention my dog was abused and when I told them they refused to believe me saying well we’ve been with this breeder for years.

They advertised puppies as AKC registered but that’s a lie. Bought my dog in September was never given AKC papers. Contacted the breeder and he stopped returning my text. Contacted Pawrade, and they too have given me the cold should and strung me along for more than 6 months. I got- the papers were mailed to me, to let me contact the breeder. Which is it? The last time I called I was asked if I’m sure I bought a pup from them, my chase credit card statement says yes. I guess they realize was taking this further so suddenly they got dumb. If they were upfront I would have been ok because I love myself dog and don’t care about the papers, but it’s the lies and time wasting, and not to mention I paid for an AKC registered dog. I asked if they have ever had a customer not get papers for a dog and they said no Im the first. The breeder had other puppies selling on their site, so those people got papers and I did not? Look out for the breeder is a scam and Pawrade is aiding in his scam.

Buyer beware and do your research thoroughly. I purchase a Frenchie Bulldog 1 month ago to make a long story short. Came home from work and found pinkish blood spot all over the training pads. Lexi even had urinary retention were she strain to void.Vet decided to send her home with antibiotic . I did not know when I purchase Lexie that breed has multiple condition 31 on 1 web site 26 on another. I thought I had research Frenchie but now come to think of it the sites never mention any of these condition Congenital and hereditary.Now I ask pawrade to return this puppy to breeder bc I could not afford to have a dog That would always be sick . pawrade said Breeder will take puppy back .I did not want another Frenchie after finding out what problem they are.Now wait for this the breeder gets the puppy and keeps thousand and thousand of dollars. I have to purchase another which would be over 10,000 dollars . beware do your research.Customer Service is poilte and courteous but never answer my question about the parents health.The Vet did not do any testing or invasive procedure do to her age 12week.Im 76 years old I just can't afford to keep Lexie

Getting a puppy should be one of a kind experience, unfortunately, this is not what you would get with this company. The customer service is less than poor. My puppy supposed to have traveled on March 31st after that day I did not receive any updates, I contacted the company and they misled me saying the breeder could not send the puppy due to "Easter", after several calls and emails I finally got the contact information of the breeder who explained to me the puppy was sick and it was under antibiotic reason why she could not send the puppy, she promised it would get better and she will be back to me soon with a further update about the travel time. At this point, I have bought the specific food I was told, the vitamins, and so on to receive a puppy I would never get. On April 7th I got an email saying the puppy will travel on April 9th, they will send me pictures of the puppy and the nanny so I would know who to expect when they arrive. After waiting all day, once again I had to chase them for information. I called the breeder and learned the nanny's husband was sick so she could not travel, meaning I would not get my puppy and I will have to wait. After being misled several times by this company and chasing them for about 3 weeks I gave up, I requested a refund of my money to which I was answered they do not do refunds. I had to mention the word 'chargeback' to get my money back. Take this information into consideration before you make an emotional purchase with this company: 1. You have to do the work you are paying them to do, meaning you would have to do the calls, the texts, the emails if you want to get some piece of information. 2. You will not get updates and your emails will not be answered. You would work directly with the breeder, and you would learn this through the process, not upfront, good luck with that! because this person has no contract or obligation with you. 3. The person with whom you would close the deal is the less helpful person in the process. 4. You would never receive a healthcare status of the puppy you are buying 5. Pawrade doesn't care to make this experience seamless for you. **TO ANSWER PAWRADE RESPONSE: "Your adoption request was declined by PetPay and refunded in full as we found you not fit to adopt and raise a puppy. We strive to ensure every puppy is being placed in a loving home with individuals for whom are compassionate towards life" -THIS STATEMENT IS A LIE: Under your company eyes, I was a perfect fit when I paid to get a puppy, but all of a sudden when your company beaches the contract I became a not fit. Let me take you out your margin of error, YOUR COMPANY IT IS NOT THE RIGHT PLACE TO ADOPT A PUPPY due to the lack of professionalism "Your puppy was never "sick" as you claim, your puppy had a slight cough. We take a Puppy First Approach and require ANY small ailment be addressed by the breeder and their Veterinarian before allowing the puppy to be released for travel. That means we care!!" - In which part of this process did your company care about? when your company provided me the medical report from the Veterinarian that I never receive? "When the puppy nanny communicated to you that her husband was having emergency surgery, you stated that wasn't your problem, you lacked sympathy, compassion and began making demands and threats. Your private nanny was even willing to leave her husband in the hospital immediately after surgery without waiting for him to come so she could deliver your puppy. Talk about service!" - ONCE AGAIN THIS STATEMENT IS A LIE: The nanny never communicated with me, I had to call the breeder to find out what was the status of the puppy travel. After learning the nanny situation, I told her there was no issue, I totally understand human adversity, what I do not understand is the lack of care from your company to provide good customer service to your clients- the ones who call you, the ones who pay you, the ones who trust in your company to go through the adoption of a puppy. Here is the problem, YOUR COMPANY DID LESS THAN NOTHING TO PROVIDED A GOOD CUSTOMER EXPERIENCE. "Our process requires a hands-on approach. We are a part of every single communication point between buyer and breeder. We take the time to educate buyers on puppy ownership all while addressing all of their questions. We cannot provide you answers if you do not ask questions." -It is unfortunately I can not post and share screenshots of the lack of communication from your company staff. "You actually demanded the puppy nanny find a flight immediately that day" -THE CHERRY ON TOP: I never demanded anything. The breeder called me and offered me that she would look for a flight and send the puppy as a solution to address this situation and she will call me back with a resolution. Guess what? I never got that call.

*****EDIT I’ve seen your reply and have sent an email. Just because someone chooses to be anonymous online for personal reasons doesn’t mean you should be unprofessional and rude. Paid for a puppy from a breeder in Indiana - was led the wrong direction several times by the websites staff, complained directly to the staff and the breeder’s staff about how horrible my time using this service has been. I will never purchase another dog through Pawrade. I honestly wouldn’t be shocked if all these “employees” have been giving me the run around because it’s actually a scam.

I purchasd a puppy for my boys 7 and 4 from this website thinking it would be the best and safest route. I received our fur baby on February 25th 2021.This was their first puppy and we were so excited about what we thought would be such a beautiful experience and it only ended up being the worst experience for them. Pawrade states that the puppy must go to the vet within 72 hours upon arrival. The vet was extremely upset on the puppies health condition. I was completely shocked because we thought Pawrade “Health Guarantee “ was held to a high standard. This puppy was only 9 weeks old and already receiving antibiotics (within the 72hours) . We purchase a frenchton , on the website his name is spot. I’m writing a review hoping who ever reads this and received Spots siblings or recently received a sick pup within the last week and a half please contact me . After the puppy was givin his first antibiotics plus Pesticide medicine and ear medicine. We took him back to our vet and the vet mentioned that the puppy wasn’t in good condition. On the 5th day of having him we notice the puppy getting more ill so we rushed him back and the vet diagnosed him with Parvo. Parvo takes 6-10 days to appear and see symptoms. On the very 6th day of having the puppy he had to receive IV and stay over night at the vet for 4 days to receive treatment, as he was fighting for his life. We had three different vets tell us that this puppy already came extremely ill and that it most likely came from a puppy mill, given the condition it was in. Unfortunately the puppy didn’t make it and he passed away March 6th 2021 . We are so heartbroken and upset because we thought we were going the safe route in using Pawrade , but after doing my research and investigating myself this website isn’t as legit as they state they are. I feel like Pawrade is not taking the appropriate actions in making this right. I still don’t have a clear answer. They provided the form that states the 72 hour rule and Upon reading that form we understood that because we never thought we were receiving a already sick puppy. It was within the 72 hours that the vet stated that the puppy wasn’t in good health condition.

* I would go through BBB, however Pawrade isn’t appearing as BBB accredited and their reviews are currently not able to be seen online. Next Day Pet reviews can be seen on BBB. Pawrade informed me they are in some way related to or known as or are nextday pets on one of our calls. Be prepared if you are leaving anything other than a positive review here! Even Pawrade admits to over 10 hours of communicating with me since my one star review went up; and there is nothing calling to yell at me, threaten me, or talk to me will change. Anyone, including Pawrade, wanting to see the emails, texts, and learn what was stated on Pawrade’s recorded calls for verification of my horrid experience please contact me (I am on FB). And thank you to those that have shared their experiences with me already. It seems it’s a tough go if you leave an honest poor review.* The puppy I bought came from a licensed dealer that hasn’t been a licensed breeder since 2013 according to the USDA website. At this time the USDA cannot confirm to me that she is a licensed breeder, and according to the USDA the inspections differ greatly. She currently has listings visible online of many (at least 7) breeds of dogs with multiple litters for sale and NOT a specialized licensed breeder of up to 2 or 3 breeds and litters as Pawrade claimed to me on recorded phone calls. On an inspection report in March of 2020 there were more than 90 dogs in the kennel of the breeder. Terms used on the kennel’s site are terms listed on warning signs of breeders you may not want to support. I would have chosen not to, had I known. I bought a puppy. I got a puppy. My issue is with Pawrade. And my overall experience with Pawrade has been horrible. I would never knowingly have bought the puppy and financially supported the environment (more than a few breeds, kennel raised, numbers of puppies higher than I am comfortable with) this puppy came from; even if it is a blue ribbon “kennel”. I am consulting with others as to whether the situation with Pawrade falls under online false claims based on statements on the Pawrade website, recorded verbal statements, and contracts. I HAVE NEVER REQUESTED A REFUND. I was asked if I wanted a refund and I said NO! (Once again this is on a recorded call) I did communicate my findings of the quantity of breeds and puppies involved in the kennel my puppy came from to Pawrade in case they were unaware. (In my opinion and experience, this puppy is the least socialized puppy of any puppy of any breed that I have met in my decades on earth. I have never gotten a puppy raised in a kennel nor with this quantity of dogs, however. I changed puppy’s name so I would never expect her to come to a name yet; I am referring to other aspects of socialization) The conversation with Pawrade was combative and stressful with raised voices as I’m sure they’ll illustrate in their reply to this. After that, I left a one star review, then I experienced another high stress, confrontational call ...and then a warning that I could be sued for my review...by “ownership”. Multiple calls totaling hours. After the second call and attack, I asked to not be contacted again. But that was not the end. My review has nothing to do with my absolute horror that Swirl got away from me and this is no one’s fault except my own. My review is regarding Pawrade not the puppy. I never said I wanted to give her back, get an exchange, or get a refund nor thought anyone was at fault except me. Just see how awful Pawrade will be when there is an issue, feedback, or concern after payment! Thank goodness I didn’t actually want or need any sort of assistance or cooperation from them. Their communications serve as an illustration of their company culture, I’m left to assume. I’ve endured personal attacks and changing stories about the breeder’s personal life situation that don’t address why they told me the puppy was from an environment different than the truth. I’m dealing in facts not looking for justification. And at this point the threat of a lawsuit was just texted to me from Pawrade/PetPay. I wonder why they only have positive reviews?!

we bought a dog and he was dead a week later, from parvo which we know he got during transport, we never took the dog any where, he was transported with 18 other dogs in a van. He was sick 3 days after we got him. Because of covid 19 we could not get a wellness exam for 2 weeks. they did not explain until after we bought the dog. we bought him 9/16 he was delivered on 9/21, that we had 72 hours to get him to a vet. so they now refuse to reimburse us for the dog, it also cost us $7,000.00 in medical bills. and they still show the dog as i found a home. we gave them doctor's letters stating the dog had parvo before we got him. we sent them copies of bills for vets and hospital over $10,000.00 and we have nothing. with the insurance that they have they left us with nothing but bills good luck buy in your own state. benny was never outside our house, we chose their pampered travel which was suppose to be the best. no one ever called us and discussed with us anything about the dog being in a van with 18 other dogs we were shocked to find this out, there was also supposed to be a nanny with him, there was none. also we emailed back in forth that it was impossible to get an exam, they never came out and said anything about checking for parvo. you are not allowed to go to Banfield clinics, where you can walk in without an appointment. I emailed them that they were prolonging me getting an appointment with the vet because they would not send the medical records, requested twice benny's medical records, which they ignored those requests. Also we found out that there were 3 other cases of parvo in the hospital where Benny was and were brought up from Missouri, where benny came from. The doctors told us and pawrade that Benny was transported too soon and did not have any defense against it. we asked for some kind of proof that no other dog had parvo in that van, they never gave any. The doctors from the hospital sent a letter letting them know Benny had died. Don't be fooled by them as we were, it cost us $10,000.00 and all we have are ashes.