PawradeReviews of pawrade.com

Atlanta breeder attempting to aign ip for pawrades breeder program inorder to list my puppies with them. What shoukd have been a breeze became an extremely difficult process. The “concierge” was never available to take my phone calls. Morning or afternoon. They eventually would call back. The main thing that bugged me was a RR talking so fast when age finally did call. She sped through everything so quickly. I kelt receiving an error message about my identity being already in the system. Rachelle insisted I wasn’t putting my name in correctly as it appeared in my government id. Pressured me into giving her my ssi along with my full first middle and last name when the site only ask for my first and last name. She tells me it goes through on her end but Im not confirmed on my end. I ask about a refund of the $25 it took to get started aince i cant confirm myself on the site. She says no refunds i guess you wont be onboarding. We end the call. HORRIBLE CUSTOMER SERVICE EXPERIENCE. I went to Gooddog.com much better simpler easier!

I purchased a French Bulldog puppy and arranged for his transportation from Ohio to RI. Once I paid for the dog and transportation, I received a flood of information by the delivery service as to all the medical complications (dehydration, hypoglycemia, shock and long-term anxiety issues, e.g.) that could result from a 10 hr drive, non-stop in a crate. They advised me to be ready to bathe my dog on arrival and how to purchase supplements/nutrients for him prior to his arrival that “could save his life”. This method of transportation was never discussed or relayed to me until I made the purchase. This is animal abuse and I am alerting ASPCA. I cancelled the purchased the same day after learning of their means of transporting animals. inhumane. The staff, Pam Tarshis, was unresponsive to my concerns.

PAWRADE sold me a very sick dog. This follow up review is a rebuttal to their denial and allegation that i was never a customer of theirs. They were arrogant uncaring and crude when I immediately alerted them and demanded action. They gave me the bureaucratic runaround while i was stuck with a dog delivered with the smell of feces along with anemia, pneumonia and an enlarged heart..all diagnosed by my vet within 48 hours of receiving my pup. Instead of wasting time with Pawrade I focused on helping my puppy survive a potentially fatal combination of illnesses. She was hospitalized, and put on iv medications just in time to spare her life. . I will never forgive Pawrade for turning their back on me at a very crucial time ... further endangering the life of my puppy with their foot dragging and doubletalk. Parwades allegation that I was never a customer is patently false. I have all of the purchase records and invoices from Pawrade. I also still have the dog I rescued from 3 severe illnesses ,along with vet paperwork and copies of bills to prove it.. When they angrily refused to help me I promised them I would make it my duty to warn people about them for as long as I am alive.. because i am an animal advocate. Trustpilot is not removing my review because it is true. Pawrade is trying to discredit my review by speculating that i am an "adopt dont shop" owner, or have something to gain with my negative review...and maintaining that i never purchased from them. That is a load of rubbish . Like I said before, I have all the documentation to prove who the liar is. I have recently purchased another pedigree dog...but NOT from Pawrade. Dont be sucked in by their recent series of happy go lucky sappy online ads. DO YOUR DEEP RESEARCH to fully understand the risks of buying from this company. Good luck.

We received our beautiful baby boy,he had bloody diarrhea the day we got him,he had had it for a week,poop came back as Giardia cysts which means he has had it for a while,the breeder,the transporters, the vet for this baby should never be trusted

They brought us a puppy that was so sick it had zero chance of survival. Then the greedy bastards would not honor their guarantee. Please avoid them at all costs. Use a local breeder and save your self the heartache of a dead puppy!

Concierge was sharp, curt and rude .Talked over me. Wouldn't let me get in a word. She should go. Can't make a complaint without paying. Pawrade is harboring an awful concierge.

Edit: Sure I received a refund for the price of the puppy and I appreciate it... but now I'm paying 3x more than the puppy original price in medical bills. I'm more disappointed that my puppy needs so much medical attention and she is not even 1yr old. Vets and dog trainer have said these issues are most common with backyard breeders or even puppy mills. Not saying this was the case, but gives me some doubt regarding her pedigree/breeder. So if you are looking to use Pawrade just do more research or look for a local vetted breeder you can talk with directly. -- I received my puppy on January. The transaction was smooth and fast. She arrived generally healthy and happy. However, her vet pointed out she has genetic health issues. So basically she'll have life long health issues and need surgery/treatments to alleviate. I notified Pawrade and made a claim. I recieved a refund for the price of the puppy, but they said that was the extent they would cover and the health guarantee is no longer applicable. The refund only covered a fraction of her treatment, so I'll be paying for the rest and I'll have to pay for any other future treatments needed for her genetic issues. I love the puppy and will provide the care she needs, but I regret buying from Pawrade. I definitely won't use them again in the future and won't recommend thier service.

I do not recommend Pawrade. This is not a “puppy concierge” service as concierge imply exceptional customer service and satisfaction. Each contact with my “concierge” feels like an inconvenience in asking for updates on the puppy I purchased three weeks ago. I have repeatedly asked for updates in the interim between the time of purchase and my pickup. I have only received helpful responses when I communicate with one particular person assigned to me, amongst the 5 people I have been in contact with since my purchase… This is the least direct line of communication I’ve ever experienced and will never do again.