PawradeReviews of pawrade.com

I wrote a 3 star review prior, just a day after receiving my pup but now giving my experience a 1 star. Prior I noted a nice experience but very upset with the condition of my pup upon arrival. He was extremely dirty snd covered in feces. Vet checked next day mentioned no visible parasites but asked me to keep watch of his stool due to diarrhea snd my concern. Puppy got worse so we sent Stool specimen out to be tested and it came back positive for giardia. $400 dollars later and special food due to intestinal issues, he is on the mends. Yes, I’ve submitted a claim to the insurance provided which I upgraded. It does have a $250 deductible but hoping I’ll get some reimbursement. The cleanliness of this process needs to be investigated. I do want a phone call from Pawrade to discuss.

We been looking for so long for a golden retriever and we promised our daughter we will get her her dream puppy, we found pawrade and chose a beautiful 11 weeks female puppy called April, I was told I will get a zoom call to meet our puppy and her breeder which changed to a 28 seconds Video of the puppy With her tail between her legs as she is not sure of her surroundings, i noticed that right away but just gave it the best thoughts and believed what I was told about her breeder SS as she is one of their best golden retriever breeders.... we reserved April almost 2 weeks later and the ladies who dropped her told us they saw dead warms in her poop and that she just got dewormed.first thing we noticed is she gets down tail between her legs and pees herself I honestly thought that’s submissive urination as some dogs would do that, however it turned out to be I’m dealing with a very unhappy traumatized scared puppy, if my kids come to pet her she would wet herself, if you walk towards her, if a door was shut, if she hears our neighbors in their backyard, she will just run hide wet herself. The only thing I can do is to tell her she is ok give her a huge and try to make her feel secured, never walk directly towards her. I started doing 2 and half to 3 hours training throughout the day to just make her enjoy life and gain confidence but she is too overwhelmed and scared to focus or interact in a positive way. I reached out twice and left a message to her breeder to ask about April’s AKC registration certificate which I never received and get some information about her first 3 months of life with absolutely no reply back!! I reached out to pawrade and been told they called her breeder left a VM for her with no reply. Everything that is going on is so wrong. We paid 3845$ for April + 699 for shipping, this is the highest price on your website For golden retrievers we did it because we trusted you guys and we thought we were paying for what we r getting. When I communicate my puppy’s behavior issues to you guys your reply should not be tips on how to potty train a puppy, this is something totally different. Failing to reach out ur breeder but instead you would call another customer who had a littermat of April and to tell me they r having no issues with that puppy other than potty training is another failure and not true or helpful to me. If you would look through the reviews on Dec 30 you would find another woman who had a worst experience than us with the same breeder and one of April’s littermate You guys telling me my only option is to surrender the puppy pay to ship her back to her breeder is soo wrong on so many levels it’s like a punishment to me and April, how can I ever pay to send her back to someone who doesn’t care like that. I’m so disappointed and disgusted by the whole experience. Update: pawrade requested I remove the breeder’s name which is written on another bad review on Dec 24 updated on Dec 30. That’s ur only concern??? I have nothing to say but ( bathetic) Please Pawrade hold up the standers, try to look at why these experiences r happening and prevent them from happening again. cut the BS short please, you have breeders problems. did anyone get a hold of what is called a breeder and got back to me with any helpful information or the AKC certificate? NOOOO did you watch the video that was sent by her own breeder when my puppy was in her own environment that shows clearly what im dealing with here? Probably not because you r busy typing some nonsense about stress and adjustment. is scrambling across and sending some tips on the internet to use a ring for potty training time helpful? not at all did your sells man need to lie and tell me this is one of our best golden Retriever (only) breeders ?NO obviously this woman's name (who dropped out of earth) is written on another bad review for selling also sick beagle puppies . now which part of you feels its right to frecking keep telling me send the puppy back to someone who is hiding behind a screen making money of sick and traumatized puppies, who clearly doesn't care to provide honest information or honor the agreement and send the right documents . Horrible experience I would give ZERO STAR if I could. if I would've gone for adaptation form a shelter I would've felt better and been prepared for what to expect.

My experience with pawrade has been fine— up until yesterday. My 7 yr old autistic son needs a therapy dog. The communication with pawrade was fine. Transportation was a bit confusing but that was due to a now ex-employee. My puppy arrived sick. She is now dead. The “ breeder” if that’s what you want to call this person should be having zero affiliation with Pawrade. Pawrade is better than to associate with this backyard breeder. Puppy arrived with ZERO documentation concerning vaccinated and wormings. Just something hand written with no lot or expiration stickers. My vet has written an unfit to sell document after examining a very, very sick little puppy. After all of this, I did and will continue to do some more due diligence with this breeder as well as the vet that signed off on this pup. I have spent a great deal of money and yet not once, have I asked pawrade to pay back the money. Instead, I get told that pawrade is not a “ therapist” and then he asking for a death certificate! Charlie, Sandra have been great and even Charlie has said they would make this up to my son! Here’s how you can make it up to an autistic child Pawrade... get my little boy a HEALTHY same breed dog and most importantly... get RID of that insidious yak human being who calls themselves a breeder. Pawrade. You are better than this. Seriously. And so is my son. Thank you. Addendum: Correct, YOU wanted me and my son to drive to the 2nd hospital and locate the tech that was unable to do anything for the pup since the pup passed. I did just that, and inquired about the tech speaking to you. The animal tech had since left. I then spoke with the owner of the hospital who found you’re requests bizarre to say the least! You already have AN UNFIT TO SELL legal document that has been sent to you ALONG with a full respiratory panel finding the puppy had numerous respiratory illness along with coccidia etc. I have decided to take action ( unlike you) with the state of Arkansas and am finally seeing justice that someone does actually care about not just helping my little boy, but even more so help to never have this happen again. I’ve not ONCE asked you for any monetary reimbursement. Lastly, if you would like to view a passed puppy, you are more than welcome to come to my home, and see where she is buried yourself. Thank you and have a lovely day.

We purchased a Boarder Collie for close to $3000. The puppy was listed as ABCA registered and she was not registered. She was also listed that it was microchipped and she was not. No one will return my calls from Pawrade. I have called over 10 times and they alway say they will call me right back and it been over a month and I have not gotten one call back. 1/12/2022 I received a call less than 30 min after my review from the owner and founder. He apologized for no one returning my calls and said it would be addressed ASAP. After 4 days I got a refund of the amount I had to pay to chip my dog and the paperwork was processed and I revised a emailed copy last night. I was told I would have the original papers very soon. I did not get a return call from the breeder or Pawrade for well over 3 weeks till I submitted this review.

First communicator was great, then after paying it declined. The shot records I got were not up to date. Nor was his age, posted. So took him to bet for 72hrs vet check to find out I needed to pay for vaccines he was missing. Was also told he needed groomed badly, so he wouldn’t hurt his cornea. He is adorable, but fit the price, you would think you would have been refunded on vaccines, made sure it was groomed before delivery. I wouldn’t suggest this service. You could have done it on your own a lot cheaper.

Dog came with Giardia and nasty skin irritations. Worse, their vet said he weighed 5lbs 9oz but when I took him to my vet the following day they said he weighs 4lbs even. They didn’t want to say he was underweight so they just lied. Even the timing on the delivery was screwed up. I don’t know if this the breeder’s fault, their vets fault, their delivery company’s fault or Pawrade’s fault - but I paid Pawrade so it’s responsibility.I’m sure they will say that parasites can be picked up anywhere including the stress of travel, but Giardia takes at least to present so he has it when they tested. And I’m not sure why kind of excuse they’re going to come up with for the dog weighing 30% less than they said. I think some govt agency should look into this operation. It’s utter fraud and it endangers the health of animals . There’s no way a dog lost 33% of its body weight in a day. It could have travelled across the world and that wouldn’t have happened. Someone lied.

We where so happy for our Brisa... And so happy with you guys! The customer service was really good. Mary was awesome! But the day the puppy arrives, we noticed that she had like a cough and like congestion. She had her vet appointment 2 days after her arrival and when we get to the vet, it turns out that she had neumonia, hookworms and a ear infection. Her vet started to treat her but she only got worse. She didn't eat at all not even with a bottle and she's stared to throw up. We went to the vet again because she couldn't breathe and the vet said that she probably won't make it. We where devastated and my 2 daughters so scared, brisa was the Christmas gift for them. We paid a lot of money for the animal hospital and don't get me wrong, we will do it again if we have to, to save her. We send all the documents and paperwork, and we follow all the instructions that pawrade ask and after 15 days, we don't have any response from Pawrade and the beagle breeders. And after 15 days, i don't have any papers... not the registration, not the pet certificate or any document for Brisa (Poppy like they named). So I'll recommend adoption and/or look for a local breeder. She came so sick and with out any document only the one the airline ask. I know you don't own the airline (that's a terrible response), But if you read the vet's medical report, you will clearly see that she is not ill in 2 days. she came sick. And no, like i said, i didn't get any response from you guys after I sent all the papers

Not a good experience. Due to Technical problems it took 5-6 tries to pay for the puppies. The rep and manager apologized but they kept getting the price wrong, felt very transactional. Communication was poor. We would receive pre written instructions but responses to questions was hit or miss. No clarity on Delivery, I asked for options, then I was told they were being picked up on a certain day. 2 days later I asked if i was going to be billed for Delivery? Then there was urgency to call me to pay and sign papers. Zoom call with Breeder was nice, delivery guys were good communicators and kind as well. I would not recommend Pawrade, process and communication needs a lot of work. (1st of 2 reviews)