PawradeReviews of pawrade.com

I hate the fluffy long reviews, so I am going to make this long story short. You really need to know that Pawrade has not taken care of a very serious issue as of yet. They have been made aware of it weeks ago and I gave them final notice a while ago. Here is how it went for me, they sold me a super cute dog online. I head to the vet who reviews the papers and medical reports and the vet lets me know he has congenital defects! Not just one! Never disclosed to me AT ALL! Further while trying to register my dog as AKC certified pet, they said I don't have the right to breed the pet! Never disclosed up front AT ALL! So they knew up front that we were slammed with a pet who has lifelong congenital defects who cant breed! I paid full price plus all the fees. I am just beginning the journey of getting justice. First of all I need to let the whole world know that I was slammed by Pawrade!!! Update as of 05/21/22 - Still no follow up with Pawrade. The vet basically told me there is a lifetime of unknown with this poor dog. I bought pet insurance which is about $250 per month. Its crazy, last time we spoke they gave the the AKC code to register the dog for breeding, but I'm like we can't breed the dog if he will be carrying on defects! An absolute mess! I am sooooo pissed at Pawrade, never once offered any help, I've had to hound them like Zoro and all I get is stonewall and silent treatment. I am reaching out to legal next week since I have not heard back from these people. Let's hope for justice, meanwhile, BUYER BE WARE!

I purchased a dog from this site. Four days after the purchase, I was informed the dog had a birth defect. I consulted with my vet and decided to accept the dog, so my first warning to consumers is for you to be very cautious about the quality of puppy you’re getting. The purchase experience & customer support at this company are highly detached and abysmal. You get shipped around from department to department, speaking from 1-3 individuals all within the same dept but all located in various locations across the US. And then, another dept/team will call you with absolutely no reference or understanding to what the previous team did or advised. This created a very detached and difficult to manage customer purchase experience. Has this company ever heard of the “customer journey”?? It was complicated, and it still is. I still don’t have my dog and I have received emails to-date from nine different individuals. Still, nobody can tell me what day my dog is coming or “maybe coming”! Alignment and coordination across the company does not exist. This company should redesign their customer purchase experience, and they should completely streamline and integrate various departments and teams so that the consumer has a single point of contact. Yes, the consumer purchase experience needs to be completely reengineered for this company. It resulted in this consumer (me) being frustrated and swearing never to recommend them to anyone.

I regret coming to this company. Very disappointed and unhappy.

If I am able to give zero stars I would. I adopted a mini dachshund and got a pup so far from a miniature. He is 6 months and weighs 13.5 pounds. A mini is less than 11 pounds. At 6 months he is likely not done growing. He seems like he will be at the edge of a standard. I feel this is a horrible place to get a furbaby. I would caution anyone. Use a local breeder as this place is probably not for you.

Very disappointed with this site, after I’ve found the pup I wanted I instantly made full payment about 3800$, I received an email then a phone call from a pawrade representative saying congratulations the pup is reserved for you.. I’ve signed the contract, submitted along with my driver Lisence for the pup travel via air to NJ. 3 or 4 days later I get a call from the same representative saying that the breeder thinks that the pup I chose might be too much for me to handle without asking my permission or even talk to me about it they made the decision to give the pup to someone else and wanted me to choose another pup… I’m a 43 yrs old man with a military background and I’ve been working with dogs especially GSDs and Malinois since I was 17 years old, when I told them that I don’t agree with changing the pup I chose and the breeder has no right to chose for me they said they will talk to the breeder and get back to me. Well the next day I received an email saying that Pawrade is refunding my money and I should wait 5 days for it. They can cancel on you anytime they want but you can never cancel on them.. I wouldn’t recommend Pawrade to anyone

All communication way to complex !!! Would never use Pawrade again !

Scam!!!.. Worst pet buying experience of our life. Beware! My Fiancee and I reserved a puppy on Pawrade from a breeder - We made the purchase based on the cute pictures we saw online.. and the very friendly sales staff at "Pawrade" but beware! . Yes they are friendly until they get your NON refundable money. Once we made the $630.00 deposit and signed the required contract with only seeing pictures of a puppy, we asked to see a live video of the puppy, first Pawrade said the breeder would let us see a video.. then we got a call, that "they refused to show us live video of the puppy" and said unless " we needed to Pawrade another $1,000.00 upfront -. NON-refundable, **then we could see the puppy live. ( In the PAWRADE REPLY below -They deny this - which is 100% a dishonest lie from PAWRADE. ) At this point, me my Fiancee had already paid the required $630.00 and another $299.00 fee .. and now they were demanding another $1,000.00! ... we simply hoped to see a video so we knew she was a healthy puppy.... and this extra $1,000 DEMAND came AFTER first telling us it was ok "to see her". At this point it was too many warning signs. **The lie about letting us see the puppy live, all the money upfront with the NON refundable clauses etc and a demand for another thousand.. just was very dishonest approach. There are too many other honest and safe options to find a healthy -cute puppy. All the super friendly and assuring people in SALES.. were gone now. Now Pawrade and PETPAY turned us over to a COLLECTION agency to get even MORE money because we cancelled our purchase for a pet we were never even allowed to see. (In Pawrade reply they said they 'sent two sets of photos'- that is also untrue) BEWARE. trusting the other reviews has so far cost us over $1,200.00 for a dog we never even could verify was a live puppy and not old photos. With any business, there are successes, I am only posting this because they were dishonest with us and continued in their response to lie. You may be one of the lucky ones..but if not, you will end up in collections or not have a healthy dog. Noting- The non -refundable clause allows the PAWRADE and THE BREEDER to make money for pets you may never even be able verify are the age they are , are healthy, have a pleasant temperament. Now in collections and we received nothing but a big scam ! And that is the STRAIGHT FACTS. And when we reached the breeder.. they told me, Pawrade took back the deposit they received and told them they were giving it back to "us" the customer because too many complaints on Pawrades Credit app would make the credit card company cancel them... so Pawrade lied to their own breeders as well. I would rather support a business that treats their customers and breeders honestly. In last note - Pawrade said "they did not pull money from Breeders for anyone wondering if that is true or anything else stated in this review is true , you can call the (Deleted by Pawrade demand to trustpilot) at the breeder (deleted by demand of Pawrade to Trustpilot) easily found on the internet to verify we are telling the truth and Pawrade works in a dishonest manner.

You dropped off the wrong puppy and now the delivery service has to bring the othe puppy. This puppy has already imprinted on me and follows me everywhere. I should sue the hell out of you. The puppy was dropped off at 3 am. I didn't notice a difference but thought the eyes were different. Puppy's eyes tend to change as they age. Again, this poor puppy will have to go through more trauma and my puppy will have spent 6 days on the road In a crate. This mistake is unforgivable. What a crap organization. When you spend $5000.00 dollars, there should be no goddam mistakes.